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- Tasks: Be the friendly face that ensures guests have a seamless arrival and departure experience.
- Company: Join the iconic Savoy Hotel, a leader in luxury hospitality.
- Benefits: Enjoy competitive salary, generous holiday, and exclusive discounts at top restaurants and hotels.
- Why this job: Make memorable moments for guests while working in a vibrant, dynamic environment.
- Qualifications: Experience in luxury hospitality and a warm, positive attitude are essential.
- Other info: Flexible shifts and opportunities for personal growth in a prestigious setting.
The predicted salary is between 24900 - 35000 £ per year.
Your purpose will be: To be a key player at the heart of our operation. Taking pride in supporting a perfect arrival and memorable departure for our guests. Honouring guest requests throughout their stay with efficiency and personality.
You will be accountable for:
- Ensuring the delivery, security and storage of guest luggage and belongings
- Delivering all guest requests in line with our service standards while taking every opportunity for personalisation
- Working closely alongside the Front of House team to assist with a wide variety of guest requests
- Always putting our guests first
Your key responsibilities & contribution will be:
- To provide a seamless luggage service while assisting with the arrival/departure experience.
- To accurately record all guest luggage and to ensure it is handled and stored securely
- To engage enthusiastically in guest interactions demonstrating knowledge and personality
- To use correct lifting and carrying procedures
- To be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever needed
- To have thorough knowledge of hotel services, facilities and local area to share with our guests
- Polishing guest shoes
- Ensure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashion
- Provide errand services for guests as requested
- Carry out wrapping and packing of parcels
- Sort the incoming mail and deliver to the designated areas
- To assist the door team in providing parking assistance upon arrival and departure of guest vehicles
- When accepting a vehicle ensure relevant checks are carried out and recorded
- Other duties as specified by Guest Experience leadership
Qualifications
What you will need to do this role:
Essential:
- The ability to prioritise and organise yourself
- 1-year minimum experience in the luxury hospitality industry preferred.
- Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
- Able to work under pressure and at high speed.
- Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
- CAN DO attitude and able to adapt to changes
- Problem solving abilities
- Attention to detail
- Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly
- Flexibility to work different shifts
Desirable:
- Experience in valet parking
Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- Optician reimbursements, and local discounts for F&B and retail
Night Luggage Porter, The Savoy Hotel in London employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Luggage Porter, The Savoy Hotel in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Savoy's services, facilities, and local area. This way, when you chat with guests, you can show off your knowledge and make their stay even more memorable.
✨Tip Number 2
Practice your people skills! Being warm and enthusiastic is key in hospitality. Try role-playing with friends or family to boost your confidence in engaging with guests and handling requests.
✨Tip Number 3
Show us your 'CAN DO' attitude! Think of examples from your past experience where you’ve gone above and beyond for guests. This will help you stand out during interviews and show that you’re ready to tackle any challenge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining The Savoy team. Don’t miss out on this opportunity!
We think you need these skills to ace Night Luggage Porter, The Savoy Hotel in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and enthusiastic personality shine through. We want to see how you can engage with guests and create memorable experiences, so don’t be shy about sharing your unique approach!
Tailor Your Application: Make sure to tailor your application to the Night Luggage Porter role. Highlight any relevant experience in luxury hospitality and how you’ve successfully handled guest requests in the past. This will show us that you’re a perfect fit for our team!
Be Detail-Oriented: Attention to detail is key in this role, so ensure your application is free from typos and errors. A well-organised and polished application reflects your ability to handle guest luggage and requests with care and precision.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at The Savoy!
How to prepare for a job interview at FAIRMONT
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Night Luggage Porter. Familiarise yourself with the key tasks like handling guest luggage, providing a seamless arrival and departure experience, and engaging with guests. This knowledge will help you demonstrate your enthusiasm and suitability for the role.
✨Show Off Your Personality
The Savoy Hotel values a warm and enthusiastic personality. During the interview, let your positive attitude shine through. Share examples of how you've built trusting relationships in previous roles, and be ready to discuss how you can bring that same energy to their team.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss situations where you've had to think on your feet or solve problems under pressure. The ability to adapt and find solutions is crucial in hospitality, so share specific examples that highlight your problem-solving abilities and 'CAN DO' attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
