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- Tasks: Create stunning guest rooms and public areas while exceeding expectations.
- Company: Join the iconic Savoy Hotel, a leader in luxury hospitality.
- Benefits: Competitive salary, generous holiday, exclusive discounts, and wellness perks.
- Why this job: Be part of a team that crafts unforgettable experiences for guests.
- Qualifications: Positive attitude, attention to detail, and a desire to learn.
- Other info: Flexible shifts with opportunities for skill development and career growth.
The predicted salary is between 29000 - 39000 £ per year.
Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, always ensuring consistency in our standards and exceeding guest expectations. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry and cloakroom to become a well-rounded multi skilled Guest Servicing Agent.
Shift hours: 14.30 to 23.00
Turn down Service: 17.00 to 22.00
You will be accountable for:
- Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation.
- Handling guest requests, belongings and personal items with the utmost care, security and discretion.
- Taking pride in showcasing our public areas ensuring the highest standards of cleanliness.
- Engaging in meaningful conversations that will inspire our creation of memorable moments for guests.
- The careful processing of guest garments and staff uniforms/garments.
- Always putting our guests first.
Your key responsibilities & contribution will be:
- To prepare guest rooms and public areas.
- To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards.
- To replace mini-bar glasses, mugs and cutlery in the rooms.
- To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.
- To inspect and give back occupied rooms/stay over and departure rooms in accordance with our service standards.
- To complete audits of the rooms on occupied rooms and departure rooms.
- To ensure service areas are kept tidy and clear in coordination with the HOH porters.
- To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel).
- To assist in our guest cloakrooms.
- Provide directions and assist with all guest enquiries.
- Handle guests’ property securely, accurately and efficiently.
- Liaise with security over any concerns or issues with guest items.
- Ensure all required items are kept clean and replenished.
- Cleaning of guest toilets and nearby public areas.
- To assist in the laundry and with valet services.
- Collecting, processing and delivering laundry, dry cleaning and pressing for guests.
- Assist with packing/unpacking/room moves for guests.
- Polishing guest shoes.
- Accurately recording and charging all items.
- Sewing and garment repairs.
- Operating laundry equipment correctly.
- Assisting in controlling linen stocks and linen inventories.
- Accurately processing and distributing staff uniforms, communicating damage and missing items.
- Ensuring all communications with guests are in line with our service standards.
- Having thorough knowledge of hotel services and facilities to share with our guests.
- Ensuring safe and secure use of master room keys.
- Other duties as specified by Housekeeping leadership.
Qualifications
What you will need to do this role:
Essential:
- Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
- The ability to prioritise and organise yourself.
- Able to work under pressure and at high speed.
- Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
- ‘Can do’ attitude and able to adapt to changes.
- Problem solving abilities.
- Attention to detail.
- Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision.
- The desire to develop your skills to include public areas, laundry and cloakroom.
Desirable:
- 1-year minimum experience in the hospitality industry preferred.
- 6 months minimum in housekeeping.
- Flexibility.
- Able to work different shifts (weekends, morning and/or evening) and able to assist with longer hours if needed.
- Outstanding communication skills.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
Competitive salary, pension, and life assurance.
31–33 days of holiday (including public holidays).
Cashback for wellbeing/healthcare expenses & Perkbox.
Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
20% off at other Gordon Ramsay restaurants and Restaurant 1890.
Free stay at The Savoy after probation.
Colleague restaurant, interfaith prayer room and wellness room.
Laundry services for all colleagues.
Gym access, cycle-to-work scheme and Virgin Active membership discount.
Season ticket loan for commuting.
Employee assistance program.
Optician reimbursements, and local discounts for F&B and retail.
Evening Room Attendant, The Savoy Hotel in London employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Room Attendant, The Savoy Hotel in London
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on The Savoy. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your communication skills! As an Evening Room Attendant, you'll need to engage with guests. Try role-playing common scenarios with friends or family to boost your confidence in handling guest requests.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've gone above and beyond in previous roles. Highlighting your ability to maintain high standards will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining The Savoy team. Don’t miss out on this opportunity!
We think you need these skills to ace Evening Room Attendant, The Savoy Hotel in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Mention any experiences that highlight your enthusiasm for creating memorable moments for guests, as this aligns perfectly with our values at The Savoy.
Be Specific About Your Skills: Tailor your application by detailing specific skills that relate to the Evening Room Attendant role. Whether it's your attention to detail or your ability to work under pressure, make sure to showcase how these skills will help us maintain our high standards.
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your tone professional. Use friendly language that reflects your warm personality, as this is key in building trusting relationships with both guests and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, you can ensure your application reaches us quickly and efficiently, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at FAIRMONT
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Evening Room Attendant. Familiarise yourself with the specific tasks mentioned in the job description, like handling guest requests and maintaining cleanliness in public areas. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role involves engaging with guests, be prepared to discuss your experience in building relationships and providing excellent service. Think of examples where you've gone above and beyond to create memorable moments for guests, as this will highlight your suitability for the position.
✨Demonstrate Attention to Detail
Attention to detail is crucial in housekeeping. During the interview, share specific instances where your keen eye for detail made a difference, whether it was in cleaning, organising, or ensuring guest satisfaction. This will show that you take pride in your work and can maintain high standards.
✨Prepare for Practical Scenarios
You might be asked how you would handle certain situations, like dealing with a guest complaint or managing multiple tasks under pressure. Think through these scenarios beforehand and be ready to explain your thought process and problem-solving skills. This will demonstrate your ability to adapt and prioritise effectively.
