At a Glance
- Tasks: Create unforgettable experiences for guests by coordinating their requests and providing top-notch service.
- Company: Join the iconic Savoy Hotel, known for its luxury and exceptional guest service.
- Benefits: Enjoy competitive salary, generous holiday, discounts at restaurants, and wellness perks.
- Other info: Flexible role with opportunities to learn across different departments.
- Why this job: Be part of a dynamic team that shapes memorable moments for guests in London.
- Qualifications: Passion for guest service, strong organisational skills, and knowledge of London’s attractions.
The predicted salary is between 30000 - 40000 £ per year.
Inspired and supported by: Senior Concierge
Your purpose will be:
Our Concierge Coordinator is appointed to provide information to guest enquiries and to coordinate guest requests for special arrangements or services such as restaurant and ticket bookings, special events and car arrangements. The ultimate goal of the Concierge Coordinator is to exceed guests' expectations and create a memorable experience for them during their stay at The Savoy Hotel.
You will be accountable for:
- Building a nurturing relationship with our guests, partners, and colleagues to be able to create lasting memories for our guests.
- Efficiently supporting the concierge desk to deliver an engaging, refined and intuitive service.
- Providing our guests with in depth knowledge about the property and London.
- Having a thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the area to be able to give recommendations to guests.
- Assisting all guest enquiries via emails and phone calls.
- Interacting with guests and effectively dealing with recoveries, and informing the Duty Manager.
- Using the hotel computer system and phone system effectively and efficiently.
- Providing a complete and detailed handover for the concierge team.
- Being willing and able to cross‑train and assist in other departments as required.
Qualifications Candidate profile:
- Having a passion for guest service and taking ownership of the guest experience.
- The ability to work in a team and build relationships with others.
- Being very organised and proactive in managing your tasks.
- Being able to perform job functions with attention to detail, speed and accuracy.
- Having a thorough understanding of the hotel, the surrounding area and London transportation system.
- In depth knowledge of London's current dining, entertainment, shopping and art scene.
Please note that we believe in flexibility and multi‑skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary and additional service charge
- Life insurance and pension
- 31 days of holiday (including public holidays)
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay for two at The Savoy after successful probation
- Colleague restaurant, gym, interfaith prayer room and wellness room
- Laundry services
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox
- Employee assistance program
- Virgin Active and The Gym Group membership discounts
Concierge Coordinator, The Savoy Hotel in London employer: FAIRMONT
The Savoy Hotel is an exceptional employer that prioritises guest service and employee well-being, offering a competitive salary alongside generous benefits such as 31 days of holiday, life insurance, and exclusive discounts at renowned restaurants and bars. With a vibrant work culture that encourages teamwork and personal growth, employees have the opportunity to develop their skills in a prestigious environment while creating memorable experiences for guests in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Coordinator, The Savoy Hotel in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FAIRMONT. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FAIRMONT
Don't be shy about reaching out to FAIRMONT directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge Coordinator, The Savoy Hotel in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FAIRMONT and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FAIRMONT
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
