At a Glance
- Tasks: Deliver exceptional customer service in our luxury fitness and beauty facilities.
- Company: Join the iconic Savoy Hotel, a leader in five-star hospitality.
- Benefits: Enjoy competitive pay, generous holiday, and exclusive discounts at top restaurants.
- Other info: Flexible shifts, ongoing training, and great career growth opportunities await you.
- Why this job: Be part of a prestigious team creating unforgettable experiences for guests.
- Qualifications: Experience in luxury environments and a passion for beauty and fitness.
The predicted salary is between 25000 - 32000 £ per year.
- Beauty & Fitness Assistant, The Savoy Hotel
- Full-time
- Job-Category: Wellness & Recreation
- Job Type: Permanent
- Job Schedule: Full-Time
The Savoy is one of the world's most iconic hotels.
We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence.
We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen.
Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace.
We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
HR in Hospitality Awards 2025: Excellence in Employee Experience; HR Team of the Year; HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster.
Institute of Hospitality Awards 2025: Talent Development Team of the Year.
- Department: Beauty & Fitness
- Inspired & supported by: Beauty & Fitness Operations Leader
Your purpose will be: To be responsible for exceeding member expectations on a day to day basis, whilst ensuring that the Fitness Areas and Activities are promoted and run effectively.
This role requires a proactive individual with strong organizational skills, a keen eye for detail, and exceptional interpersonal abilities.
By ensuring the smooth operation of our fitness facility, you will contribute significantly to the overall success of our establishment and the satisfaction of our guests.
You will be accountable for
- Ensuring the Fitness areas and equipment are maintained and presented as laid out in the Brand Standards
- Assisting the Senior Receptionist and Beauty & Fitness Manager in maintaining the highest standards of professionalism in all aspects of operations
- Ensuring all treatments are carried out to the highest standards and targets are met. To maintain the five star level of cleanliness required
Your key responsibilities & contribution will be
- Operational Excellence: Overseeing the day-to-day running of all fitness-related activities, ensuring the smooth functioning of our facility.
- Maintenance and Presentation: Upholding high standards of cleanliness and maintenance for all gym equipment and ensuring the professional presentation of our colleagues.
- Continuous Development: Engaging in ongoing training and self-development to stay abreast of industry trends and best practices.
- Booking Management: Facilitating fitness and therapy bookings efficiently, ensuring optimal utilization of our resources.
- Safety and Compliance: Prioritizing health and safety protocols to create a secure environment for all patrons and staff members.
- Customer Relations: Handling complaints with professionalism and addressing them promptly to maintain a positive customer experience.
- Promoting Engagement: Infusing the environment with fun and humour to create an enjoyable experience for all users.
- Administrative
Duties: Managing miscellaneous administrative tasks such as providing relevant information, operating the switchboard, answering queries, controlling float, completing administration query forms, and accurately recording income receipts.
What you will need to do this role
- Passion for customer service and providing outstanding treatments to all guests
- Previous experience in a luxury environment or day spa
- Trained in body treatments, facials, manicure and pedicure
- Outstanding communication skills, both written and spoken
- Enthusiastic and positive personality
- Excellent attention to detail
- Highly organised and able to work independently
- Flexibility to work shifts and weekends
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes, optician reimbursements, and local discounts for F&B and retail
- #J-18808-Ljbffr
Beauty & Fitness Assistant, The Savoy Hotel in London employer: FAIRMONT
At Fairmont St Andrews, we pride ourselves on being an exceptional employer that values independence and problem-solving skills, especially for our Night Front Office Agent role. Our supportive work culture is complemented by fantastic benefits such as a hassle-free commute, free meals, and employee discounts, all set against the stunning backdrop of St Andrews. We are committed to your growth and well-being, offering opportunities for professional development and regular team events to foster camaraderie and celebrate success.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty & Fitness Assistant, The Savoy Hotel in London
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like FAIRMONT!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like FAIRMONT.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like FAIRMONT.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at FAIRMONT!
We think you need these skills to ace Beauty & Fitness Assistant, The Savoy Hotel in London
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at FAIRMONT
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with FAIRMONT's Values
Before the interview, dig deep into FAIRMONT's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
