At a Glance
- Tasks: Deliver exceptional 5-star service and create memorable dining experiences for guests.
- Company: Join the iconic Savoy Hotel, a leader in luxury hospitality since 1889.
- Benefits: Competitive pay, discounts at top restaurants, and global career development opportunities.
- Other info: Flexible shifts and a dynamic work environment await you!
- Why this job: Be part of a legendary team and make every guest feel special.
- Qualifications: 1-2 years of experience in luxury hospitality and a passion for service.
The predicted salary is between 18 - 18 £ per hour.
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and the screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality. Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace.
Your purpose will be: You are an ambassador for exceptional service which is the hallmark of The Savoy’s food and beverage experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.
You will be accountable for:
- Delivering a memorable and professional 5-star service experience
- Advising guests through enthusiastically sharing your knowledge about our F&B offering
- Delivering on all standards, policies and procedures to create memorable luxury guest experiences
Your key responsibilities & contribution will be:
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
- Engage with guests to offer exceptional experiences across all aspects of dining, including breakfast, afternoon tea and evening dining
- Assisting guests regarding menu choices in an informative and enthusiastic way
- Taking reservations with all required details
- Boosting our revenue through upselling and other creative initiatives
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories
What you will need to do in this role:
- 1-2 years of serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of 5-star hospitality and what it takes to deliver it
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
- Quick thinking, resourceful and able to solve problems at the moment
- Ability to remain calm and courteous at all times
- Ability to work well under pressure in a fast-paced and changing environment
- Able to work collaboratively as part of a team
- Flexibility to work shifts, including weekends and holidays, as per the hotel's operational needs, as well across the day for breakfast, afternoon tea and evening
- Good knowledge of spoken and written English
- Basic knowledge of a POS System
- Basic knowledge of Open table
- Industry-related certifications (i.e. WSET)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Colleague restaurant, interfaith prayer room, savoy gym and wellness room
All-day Dining Server (Casual 0-hour Contract), The Savoy Hotel in London employer: FAIRMONT
The Savoy Hotel is an exceptional employer, renowned for its commitment to outstanding service excellence and a colleague-centric culture that has earned it accolades as one of the Best Places to Work. Employees enjoy competitive salaries, generous benefits, and unparalleled career development opportunities within the Fairmont family, all while working in a historic and luxurious environment that fosters personal growth and memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land All-day Dining Server (Casual 0-hour Contract), The Savoy Hotel in London
✨Tip Number 1
Get to know the hotel! Research The Savoy's history and its unique offerings. When you walk into that interview, you'll not only impress them with your knowledge but also show your genuine passion for being part of their iconic team.
✨Tip Number 2
Practice your service skills! Role-play with friends or family to simulate guest interactions. This will help you feel more confident when discussing how you can deliver that exceptional 5-star service they’re looking for.
✨Tip Number 3
Show off your personality! The Savoy values warm personal attention, so let your enthusiasm shine through. Share stories about your previous experiences in hospitality and how you’ve made guests feel special.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at The Savoy. Don’t miss out on this opportunity!
We think you need these skills to ace All-day Dining Server (Casual 0-hour Contract), The Savoy Hotel in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for 5-star service shine through! Share any experiences that highlight your enthusiasm for creating memorable guest experiences. We want to see that you understand what it takes to deliver exceptional service.
Tailor Your Application:Make sure to customise your application to reflect the specific role of All-day Dining Server at The Savoy. Mention relevant skills and experiences that align with the job description. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Yourself:We’re looking for authentic personalities who can connect with our guests. Don’t be afraid to let your unique voice come through in your application. Share stories or examples that showcase your ability to build rapport and create a warm atmosphere.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity at The Savoy. Plus, it’s super easy!
How to prepare for a job interview at FAIRMONT
✨Know Your Stuff
Familiarise yourself with The Savoy's history and its food and beverage offerings. Being able to share interesting stories or facts about the hotel will show your enthusiasm and knowledge, which is key in a luxury hospitality environment.
✨Showcase Your Service Skills
Prepare to demonstrate your understanding of 5-star service. Think of examples from your past experience where you went above and beyond for guests. This will help you illustrate your ability to create memorable experiences.
✨Practice Your Upselling Techniques
Since boosting revenue through upselling is part of the role, come up with a few creative suggestions for menu items or promotions. Practising how to present these in an engaging way can set you apart during the interview.
✨Stay Calm Under Pressure
Expect situational questions that assess how you handle stress. Prepare examples of times when you successfully managed a busy shift or resolved a guest complaint while maintaining your composure. This will highlight your quick thinking and resourcefulness.
