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- Tasks: Deliver luxury guest experiences and supervise spa operations with a dynamic team.
- Company: Join the Fairmont family, known for exceptional service and unique culture.
- Benefits: Enjoy exclusive discounts, competitive salary, and 28 days holiday.
- Why this job: Be part of a vibrant team and make every guest feel extraordinary.
- Qualifications: 1-2 years spa experience and NVQ Level 3 Beauty Therapy preferred.
- Other info: Great training opportunities and career growth in luxury hospitality.
The predicted salary is between 30000 - 42000 £ per year.
Deliver exceptional guest service, ensuring every guest receives a warm, personalised and luxury‑level experience. Resolve guest queries and concerns promptly and professionally. Maintain spa ambience, including cleanliness, presentation, and atmosphere in all treatment and relaxation areas. Support VIP and special‑request guests in line with Fairmont standards.
Supervise daily operations of therapists, receptionists, and spa attendants. Lead pre‑shift briefings to communicate priorities, occupancy, and service expectations. Coach and mentor team members to uphold service excellence and operational standards. Support training and onboarding of new spa team members. Oversee treatment scheduling to maximise therapist productivity and guest satisfaction.
Ensure compliance with health, safety, and hygiene standards, including COSHH and industry best practice. Monitor stock levels of products, linens, and consumables, raising requisitions as needed. Support spa opening and closing procedures, ensuring readiness and security. Assist with retail sales performance and product recommendations. Support revenue targets through upselling, package promotion, and efficient scheduling.
Maintain accurate records, including treatment logs, therapist hours, and operational checklists. Assist with reporting on KPIs such as occupancy, retail conversion, and guest feedback.
Qualifications:
- 1–2 years’ spa experience and some supervisory exposure preferred within a luxury hospitality environment
- Deliver excellent guest service, resolve queries, and maintain a luxury spa environment
- Supervise daily operations, support therapists and reception, and lead briefings
- Manage schedules, maintain hygiene and safety standards, and oversee stock
- Support retail sales, upselling, and basic KPI reporting
- NVQ Level 3 Beauty Therapy (or equivalent) required
Additional Information:
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Spa Supervisor in Knutsford employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Supervisor in Knutsford
✨Tip Number 1
Network like a pro! Connect with people in the spa and hospitality industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you’re eyeing a specific spa, pop in and introduce yourself. Bring your CV and express your enthusiasm for the role. It’s a great way to make a memorable first impression.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Spa Supervisor in Knutsford
Some tips for your application 🫡
Show Your Passion for Guest Service: When writing your application, let your enthusiasm for delivering exceptional guest service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
Highlight Your Supervisory Skills: Make sure to mention any supervisory experience you have, even if it's just a little. Talk about how you've led teams, supported colleagues, or managed operations. We want to see that you can motivate and guide others to maintain high standards.
Be Detail-Oriented: In the spa industry, attention to detail is key. When filling out your application, pay close attention to the specifics of the job description. Tailor your responses to show that you understand the importance of maintaining a luxury environment and adhering to health and safety standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our extraordinary team!
How to prepare for a job interview at FAIRMONT
✨Know the Spa Inside Out
Before your interview, make sure you research the spa's services, treatments, and overall atmosphere. Familiarise yourself with their approach to guest service and any unique offerings they have. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Supervisory Skills
Since the role involves supervising a team, be prepared to discuss your previous experiences in leadership. Think of specific examples where you successfully coached or mentored team members, resolved conflicts, or improved team performance. Highlighting these skills will demonstrate your readiness for the position.
✨Emphasise Guest Service Excellence
The job is all about delivering exceptional guest service, so come armed with stories that showcase your ability to handle guest queries and concerns. Be ready to explain how you would create a warm and personalised experience for guests, especially VIPs or those with special requests.
✨Prepare for Operational Questions
Expect questions related to daily operations, such as scheduling, maintaining hygiene standards, and stock management. Brush up on your knowledge of health and safety regulations, including COSHH, and be ready to discuss how you would ensure compliance while maximising productivity and guest satisfaction.
