Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a talented team to deliver world-class spa treatments and exceptional guest experiences.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Competitive salary, exclusive discounts, 28 days holiday, and professional development opportunities.
- Why this job: Join a dynamic team and make a real impact on guest wellness and satisfaction.
- Qualifications: Experience in luxury spa management and a recognised qualification in Spa or Beauty Therapy.
- Other info: Be part of a unique culture with extraordinary colleagues and growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your purpose will be:
The Spa Head Therapist is the guardian of clinical excellence and guest well-being. This role combines elite technical mastery with strategic leadership, ensuring the therapist brigade delivers bespoke, world-class treatments. You will serve as the bridge between the Spa Director’s vision and the flawless execution of the "Fairmont Wellness" journey, driving both guest loyalty and retail profitability.
Job Description:
- Oversee daily spa operations with a focus on Fairmont’s luxury service standards, ensuring every treatment reflects the brand’s global reputation for excellence.
- Supervise and mentor the therapist team, fostering a culture of professional growth, mutual respect, and "Heartist" empowerment.
- Lead continuous training programs on advanced treatment techniques, anatomy, and product knowledge to ensure consistent, five-star performance.
- Facilitate seamless communication within the spa team and with other hotel departments (Front Office, Housekeeping) to ensure a holistic guest journey.
- Spearhead the launch of new wellness programs and seasonal treatment protocols, ensuring smooth integration into daily operations.
- Manage therapist payroll, scheduling, and expense controls to achieve departmental financial goals without compromising the luxury experience.
- Prepare detailed reports on productivity, treatment room utilization, and product consumption to optimize operational efficiency.
- Partner with the Spa Director to set ambitious retail and treatment targets. Train the team on sophisticated upselling and "consultative selling" to drive revenue growth.
- Oversee rigorous inventory management of professional products and retail stocks, ensuring zero stock-outs and minimal wastage.
- Ensure every guest receives an exceptional experience through intuitive service and the maintenance of pristine, high-spec facility standards.
- Personally oversee VIP arrivals and handle guest feedback with professional poise, using every interaction as an opportunity to enhance Fairmont’s reputation.
- Conduct regular quality checks on treatment protocols and therapist deportment, ensuring 100% adherence to hygiene, safety, and guest confidentiality standards.
- Evaluate service delivery through guest satisfaction data and LQA (Leading Quality Assurance) scores to constantly evolve the spa offering.
Qualifications:
- Proven experience in a supervisory or Assistant Manager role within a luxury spa or high-volume wellness environment.
- A recognized Diploma or Certification in Spa, Massage, or Beauty Therapy is required; a qualification in Hospitality or Spa Management is highly preferred.
- Mastery across all aspects of spa operations, including advanced treatment protocols, holistic wellness, and high-end guest relations.
- Minimum of 2 years of experience in a similar leadership capacity, with a documented history of delivering exceptional guest satisfaction and financial results.
- Additional certifications in specialized wellness modalities are a distinct advantage.
- Excellent reading, writing and oral proficiency in English language.
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Spa Head Therapist in Knutsford employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Head Therapist in Knutsford
✨Tip Number 1
Get to know the spa and its offerings inside out! Familiarise yourself with Fairmont’s luxury service standards and the unique treatments they provide. This way, when you walk in for an interview, you can speak confidently about how you can enhance their guest experience.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at industry events. They can give you insider tips on what the team values most and might even put in a good word for you. Plus, it shows your genuine interest in being part of the Fairmont family.
✨Tip Number 3
Prepare for your interview by practising common questions related to leadership and guest satisfaction. Think about specific examples from your past experiences that showcase your skills in mentoring and delivering exceptional service. We want to see that you can lead the therapist team to greatness!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Fairmont Cheshire, The Mere team. Let’s make sure your passion for wellness shines through!
We think you need these skills to ace Spa Head Therapist in Knutsford
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your love for spa and wellness shine through! Share your experiences and what drives you to create exceptional guest experiences. We want to see that you're not just qualified, but genuinely excited about the role.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience in luxury spa environments. Use keywords from the job description to show us you understand what we're looking for. This helps us see how you fit into our vision at Fairmont Cheshire.
Be Specific About Your Achievements: Don’t just list your responsibilities; tell us about your achievements! Use numbers and examples to demonstrate how you've improved guest satisfaction or driven revenue in previous roles. We love seeing concrete results that showcase your impact.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at FAIRMONT
✨Know Your Treatments Inside Out
Make sure you’re well-versed in the treatments offered at Fairmont Cheshire, The Mere. Familiarise yourself with their unique selling points and be ready to discuss how you can enhance the guest experience through bespoke treatments.
✨Showcase Your Leadership Skills
As a Spa Head Therapist, you'll need to lead a team. Prepare examples of how you've successfully mentored or supervised others in the past. Highlight your ability to foster a positive team culture and drive performance.
✨Understand the Business Side
Brush up on your knowledge of spa operations, including payroll management and inventory control. Be prepared to discuss how you can contribute to achieving financial goals while maintaining luxury service standards.
✨Emphasise Guest Satisfaction
Prepare to share specific instances where you’ve gone above and beyond for guests. Discuss how you measure guest satisfaction and how you would use feedback to continuously improve the spa experience at Fairmont.
