At a Glance
- Tasks: Deliver exceptional five-star service in our Treehouse Restaurant and engage with guests.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Other info: Be part of a unique culture and work with extraordinary people.
- Why this job: Join a dynamic team and create unforgettable experiences for guests in a stunning setting.
- Qualifications: 1-2 years of experience in luxury hospitality and a passion for exceptional service.
The predicted salary is between 22000 - 26000 € per year.
Location: On‑site in Knutsford, Cheshire, North‑West England (not remote).
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world‑renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world‑class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5‑star luxury hospitality.
Your purpose will be: The purpose of this role is to deliver a memorable and professional five‑star service experience within our Treehouse Restaurant, ensuring every guest feels genuinely welcomed and cared for. You will guide guests by enthusiastically sharing your knowledge of our food and beverage offering, helping them discover the best of what we provide. By consistently upholding all service standards, policies, and procedures, you contribute to creating refined, luxury moments that define our guest experience.
Job Description:
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
- Engage with guests to offer exceptional experiences across all aspects of dining.
- Assisting guests regarding menu choices in an informative and enthusiastic way.
- Taking reservations with all required details.
- Boosting our revenue through upselling and other creative initiatives.
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories.
Please note that we believe in flexibility and multi‑skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications:
- 1-2 years of serving or hosting experience in a luxury hospitality environment.
- Passion for and understanding of 5‑star hospitality restaurant experience and what it takes to deliver it.
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
- Quick thinking, resourceful and able to solve problems at the moment.
- Ability to remain calm and courteous at all times.
- Ability to work well under pressure in a fast‑paced and changing environment.
- Able to work collaboratively as part of a team.
Additional Information:
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on‑site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Server - Treehouse in Knutsford employer: FAIRMONT
Fairmont Cheshire, The Mere is an exceptional employer that offers a unique blend of luxury hospitality and a supportive work culture in the picturesque setting of Knutsford, Cheshire. Employees enjoy exclusive discounts, comprehensive training and development opportunities, and a competitive salary package, all while being part of a dedicated team that values collaboration and excellence in service. With a commitment to creating unforgettable experiences for both guests and staff, this role provides a meaningful opportunity to thrive in a prestigious environment.
StudySmarter Expert Advice🤫
We think this is how you could land Server - Treehouse in Knutsford
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Fairmont Cheshire, The Mere. Familiarise yourself with the restaurant and its offerings so you can chat confidently about what makes it special.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering exceptional service, think of some scenarios where you can showcase your ability to engage with guests and create memorable experiences.
✨Tip Number 3
Show your passion for hospitality! When you’re chatting with us, let your enthusiasm for 5-star service shine through. Share your experiences and what excites you about working in luxury hospitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our extraordinary team.
We think you need these skills to ace Server - Treehouse in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for 5-star service shine through! Share experiences that highlight your enthusiasm for creating memorable moments for guests. We want to see how you connect with people and make their dining experience special.
Be Specific About Your Experience:Don’t just list your previous jobs; tell us about what you did in those roles! Highlight any specific achievements or situations where you went above and beyond for guests. This helps us understand how you can contribute to our team at Treehouse.
Tailor Your Application:Make sure to customise your application for the Server position at Treehouse. Use keywords from the job description and show us how your skills align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re on your way to joining our extraordinary team!
How to prepare for a job interview at FAIRMONT
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the Treehouse Restaurant's menu. Understand the ingredients, preparation methods, and any specials. This will not only impress your interviewers but also show your genuine interest in providing exceptional service.
✨Showcase Your Passion for Hospitality
During the interview, express your enthusiasm for 5-star hospitality. Share personal experiences where you went above and beyond for guests. This will demonstrate that you understand the importance of creating memorable moments and are committed to delivering top-notch service.
✨Practice Your Upselling Techniques
Think of creative ways to upsell menu items or promotions during your interview. Role-play scenarios where you suggest pairings or highlight special offers. This will showcase your resourcefulness and ability to enhance the guest experience while boosting revenue.
✨Emphasise Teamwork and Flexibility
Be prepared to discuss how you work well in a team and adapt to changing situations. Share examples of times when you collaborated with colleagues to solve problems or improve service. This will highlight your ability to thrive in a fast-paced environment, which is crucial for the role.
