At a Glance
- Tasks: Deliver exceptional five-star service in our Club Lounge, creating memorable guest experiences.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Other info: Be part of a unique culture and work with extraordinary people.
- Why this job: Join a passionate team and elevate your hospitality skills in a stunning environment.
- Qualifications: 1-2 years in luxury hospitality, with a flair for guest interaction and problem-solving.
The predicted salary is between 22000 - 26000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be: The purpose of this role is to deliver a memorable and professional five‑star service experience within our Club Lounge Restaurant, ensuring every guest feels genuinely welcomed and cared for. You will guide guests by enthusiastically sharing your knowledge of our food and beverage offering, helping them discover the best of what we provide. By consistently upholding all service standards, policies, and procedures, you contribute to creating refined, luxury moments that define our guest experience.
Job Description
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
- Engage with guests to offer exceptional experiences across all aspects of dining.
- Assisting guests regarding menu choices in an informative and enthusiastic way.
- Taking reservations with all required details.
- Boosting our revenue through upselling and other creative initiatives.
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- 1-2 years of serving or hosting experience in a luxury hospitality environment.
- Passion for and understanding of 5-star hospitality restaurant experience and what it takes to deliver it.
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
- Quick thinking, resourceful and able to solve problems at the moment.
- Ability to remain calm and courteous at all times.
- Ability to work well under pressure in a fast-paced and changing environment.
- Able to work collaboratively as part of a team.
Additional Information
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Server - Club Lounge in Knutsford employer: FAIRMONT
Fairmont Cheshire, The Mere is an exceptional employer that offers a unique blend of luxury hospitality and a supportive work culture in the picturesque setting of Knutsford, Cheshire. With a commitment to employee growth through training opportunities, competitive salaries, and exclusive discounts, team members enjoy a rewarding experience while delivering five-star service alongside extraordinary colleagues. Join us to be part of a dedicated team that values excellence and creates unforgettable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Server - Club Lounge in Knutsford
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Fairmont Cheshire, The Mere. Familiarise yourself with the layout, the dining options, and the vibe. This will help you feel more confident and show that you're genuinely interested in the place.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering exceptional service, think of some scenarios where you can showcase your ability to engage with guests. Role-play with a friend or family member to get comfortable with upselling and menu recommendations.
✨Tip Number 3
Be ready to share your passion for hospitality! During the interview, express why you love working in luxury environments. Talk about your previous experiences and how they’ve shaped your understanding of 5-star service. We want to see that spark!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Server - Club Lounge in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for 5-star service shine through! Share specific experiences where you went above and beyond for guests, as this will resonate with us at Fairmont Cheshire, The Mere.
Be Personable and Engaging:Remember, we’re looking for someone who can connect with our guests. Use a friendly tone in your application and highlight any experience you have in building rapport with customers. It’s all about making that personal touch!
Highlight Relevant Experience:Make sure to detail your previous serving or hosting roles, especially in luxury settings. We want to see how your background aligns with the high standards we uphold at Fairmont Cheshire, The Mere.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our extraordinary team.
How to prepare for a job interview at FAIRMONT
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the menu and beverage offerings at Fairmont Cheshire, The Mere. Being able to discuss specific dishes and drinks enthusiastically will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you delivered exceptional service. Think about times when you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to provide the five-star service they’re looking for.
✨Emphasise Teamwork and Flexibility
Since the role requires collaboration and adaptability, be ready to discuss how you work well in a team and handle various tasks. Share experiences that highlight your flexibility and willingness to support colleagues, which is crucial in a fast-paced environment.
✨Practice Calmness Under Pressure
Think of scenarios where you had to remain calm and courteous during busy times. Practising responses to potential high-pressure situations can help you convey your ability to stay composed, which is essential for delivering a memorable guest experience.
