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- Tasks: Join our team to maintain the golf course and deliver exceptional guest experiences.
- Company: Fairmont, a luxury brand known for its outstanding service and unique culture.
- Benefits: Enjoy exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Be part of a dynamic team and enhance your skills in luxury hospitality.
- Qualifications: 2+ years in golf operations or luxury hospitality, with strong guest service skills.
- Other info: Work alongside extraordinary people and enjoy a vibrant work environment.
The predicted salary is between 30000 - 42000 £ per year.
Participate in the preparation, set‑up, and maintenance of the golf course and all associated areas in line with Fairmont brand standards.
Oversee the daily readiness of the golf shop, ensuring immaculate presentation, accurate merchandising, and operational efficiency.
Support the Golf Operations Manager and Duty Manager by maintaining full awareness of daily and weekly business levels, events, and operational priorities.
Lead by example in delivering an exceptional guest journey across all golf touchpoints, ensuring a warm, polished, and professional service style.
Ensure accurate use of the tee‑sheet system, maximising sales opportunities, guest flow, and product awareness.
Encourage and promote on‑course and clubhouse F&B offerings, driving revenue and enhancing the guest experience.
Demonstrate full knowledge of membership categories, pricing structures, policies, and member benefits, providing confident and accurate guidance.
Support membership retention and acquisition, engaging with prospective members and nurturing existing relationships.
Maintain high standards of cleanliness, organisation, and presentation across the golf shop, retail displays, and operational areas.
Ensure all cash handling procedures are followed accurately, securely, and in line with company policy.
Provide guidance and informal leadership to Golf Operations Assistants, supporting training, task allocation, and daily workflow.
Assist with the coordination of golf events, tournaments, and group bookings, ensuring smooth execution and guest satisfaction.
Monitor stock levels, support retail ordering, and maintain accurate inventory records.
Respond promptly to guest enquiries and concerns, delivering confident service recovery where required.
Uphold Fairmont grooming, conduct, and service standards at all times.
Demonstrate flexibility and multi‑skilling, supporting additional tasks as required to meet guest and operational needs.
Qualifications
- Minimum 2 years’ experience in golf operations, golf retail, or luxury guest‑facing hospitality.
- Previous experience mentoring or supporting junior team members strongly preferred.
- Strong understanding of golf etiquette, course flow, and the luxury golf guest journey.
- Experience using tee‑sheet or booking systems with high accuracy and operational awareness.
- Exceptional guest service skills, with confidence engaging high‑expectation members and guests.
- Proactive sales mindset, with the ability to promote memberships, retail products, and F&B offerings.
- Impeccable personal presentation, reflecting Fairmont’s 5‑star brand standards.
- Strong organisational skills, with the ability to prioritise tasks in a dynamic environment.
- Cash handling experience with accuracy and integrity.
- A passion for golf and luxury hospitality, with a commitment to delivering exceptional experiences.
Additional Information
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Senior Golf Operations Asisstant in Knutsford employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Golf Operations Asisstant in Knutsford
✨Tip Number 1
Get to know the golf scene! Familiarise yourself with local courses and events. This will not only help you in interviews but also show your passion for the industry.
✨Tip Number 2
Network like a pro! Attend golf events or join local clubs to meet people in the industry. You never know who might have a lead on that perfect job!
✨Tip Number 3
Show off your skills! If you can, create a portfolio showcasing your experience in golf operations. Include any successful events you've coordinated or sales you've driven.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to find your application!
We think you need these skills to ace Senior Golf Operations Asisstant in Knutsford
Some tips for your application 🫡
Show Your Passion for Golf: When you're writing your application, let your love for golf shine through! Mention any relevant experiences or achievements that highlight your passion for the sport and how it aligns with our luxury hospitality standards.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how you can contribute to our team and enhance the guest experience at Fairmont!
Highlight Guest Service Skills: Since exceptional guest service is key for us, be sure to include examples of how you've gone above and beyond for guests in previous roles. This will show us that you understand the importance of delivering a polished and professional service style.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at FAIRMONT
✨Know Your Golf Etiquette
Brush up on your golf etiquette and course flow before the interview. Being able to discuss these topics confidently will show that you understand the luxury golf guest journey and can engage with high-expectation members and guests.
✨Showcase Your Guest Service Skills
Prepare examples of how you've delivered exceptional guest service in previous roles. Highlight any experiences where you resolved guest concerns or enhanced their experience, as this is crucial for the Senior Golf Operations Assistant position.
✨Familiarise Yourself with Tee-Sheet Systems
If you have experience with tee-sheet or booking systems, be ready to discuss it. If not, do a bit of research on how they work and be prepared to explain how you would maximise sales opportunities and manage guest flow effectively.
✨Demonstrate Leadership Qualities
Think of instances where you've mentored or supported junior team members. Be ready to share how you can provide guidance and informal leadership to Golf Operations Assistants, as this will be key in your role.
