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- Tasks: Engage with clients, coordinate group arrangements, and promote hotel services.
- Company: Join a unique team at Fairmont Cheshire, known for its exceptional culture.
- Benefits: Enjoy exclusive discounts, competitive salary, and 28 days holiday.
- Why this job: Be part of a dynamic environment and develop your hospitality skills.
- Qualifications: Diploma in Tourism/Hospitality and experience in a similar role required.
- Other info: Flexible roles with opportunities for training and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Maintain complete knowledge of the following (to include but not limited to):
- All hotel features / services, hours of operation
- Hotel function space, entertainment options, Wellness, Golf and menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities
Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure. Coordinate all group arrangements. Work with group contacts to facilitate program planning and requirements. Communicate group needs and specifications to all relevant departments. Follow up with Post-Conference reports and review group billings. Input all group bookings and update booking activities in the system on a weekly basis. Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process. Maintain gifts inventory and coordinate the sending of gifts to clients. Arrange site inspections for potential clients. Promote positive relations with clients and attend to all requests expediently and courteously. Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management. Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue.
Qualifications
- Diploma in Tourism / Hospitality Management / Events Management
- Minimum 1 year of experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
- Ability to engage effectively with luxury clientele and senior stakeholders
- Upholds brand standards for professional conduct and presentation
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Sales Executive in Knutsford employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive in Knutsford
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the features, services, and amenities. This way, when you chat with potential employers or during interviews, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your phone etiquette! Since you'll be handling calls, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with answering questions and addressing concerns.
✨Tip Number 3
Network like a pro! Attend industry events or connect with people on LinkedIn. Building relationships can lead to job opportunities, so don’t be shy about reaching out and making connections.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Sales Executive in Knutsford
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you know the ins and outs of the role. Familiarise yourself with hotel features, services, and everything mentioned in the job description. This will help you tailor your application and show us you're genuinely interested.
Be Personable: When crafting your application, let your personality shine through! Use a friendly tone and don’t be afraid to show us how you can engage with luxury clientele. Remember, we’re looking for someone who can build positive relationships with our guests.
Highlight Relevant Experience: Make sure to showcase any relevant experience you have in hospitality or sales. If you've handled group bookings or coordinated events before, let us know! We want to see how your background aligns with what we need.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at FAIRMONT
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the hotel’s features, services, and amenities. Familiarise yourself with the function spaces, entertainment options, and wellness facilities. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Practice Your Phone Etiquette
Since you'll be handling phone enquiries, practice answering calls in a friendly and professional manner. Role-play with a friend or family member to get comfortable with using the hotel’s telephone etiquette guidelines. This will help you convey confidence during the interview.
✨Showcase Your Coordination Skills
Be prepared to discuss your experience in coordinating group arrangements and managing client needs. Think of specific examples where you successfully facilitated program planning or handled client requests. This will demonstrate your ability to manage multiple tasks effectively.
✨Emphasise Your Sales Savvy
Highlight your ability to up-sell and promote services. Share any past experiences where you maximised sales revenue through effective communication or relationship-building with clients. This will show that you understand the importance of driving sales in the hospitality industry.
