At a Glance
- Tasks: Deliver a warm, polished welcome and support guest experiences at a luxury hotel.
- Company: Fairmont Cheshire, The Mere - a distinguished luxury destination in Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Join a unique team and create unforgettable moments for guests in a stunning setting.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for luxury service.
The predicted salary is between 25000 - 31200 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote).
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your purpose will be: To deliver an elegant, seamless, and genuinely warm welcome that reflects the sophistication and heritage of Fairmont Hotels & Resorts. The Receptionist is the first impression of the hotel, ensuring every arrival, departure, and interaction is handled with grace, precision, and a deep commitment to personalised luxury service. This role supports the smooth operation of the Front Office while elevating each guest’s stay into a memorable Fairmont experience.
Job Description
- Deliver a warm, polished and service‑focused welcome to all guests, members and colleagues.
- Maintain full knowledge of spa services, treatments and promotions to confidently support guest enquiries.
- Operate telephones professionally, ensuring all calls are answered promptly with friendly, accurate and helpful responses.
- Manage guest arrivals and departures efficiently, creating a seamless and memorable first and last impression.
- Keep the front‑of‑house area immaculate, tidy and styled to a luxury 5‑star standard at all times.
- Handle guest concerns with genuine care, resolving where possible before escalating to management.
- Complete daily checklists thoroughly and ensure smooth, detailed handovers between shifts.
- Maximise guest value by promoting spa services, treatments and retail opportunities appropriately.
- Provide accurate information and assistance to guests and visitors, ensuring their needs are fully met.
- Follow correct cash‑handling, float and safe procedures in line with company standards.
- Build confidence in the Jonas booking system and use it effectively for reservations and guest management.
- Carry out front‑of‑house administrative tasks with accuracy and attention to detail.
- Support management by undertaking additional duties when required.
- Follow all procedures for accident reporting, maintenance issues, fire safety and emergency evacuation.
- Adhere to all Health & Safety regulations while on the premises.
- Complete all documentation accurately and in accordance with departmental SOPs.
- Maintain the company dress code and consistently present a professional, polished appearance.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- Experience in Front Office or guest‑facing hospitality roles, ideally within luxury hotels.
- Strong communication and interpersonal skills with a polished, professional presence.
- Familiarity with hotel systems such as Opera Cloud PMS desirable.
- Excellent organisational ability and attention to detail.
- Confident handling payments and guest accounts.
- Understanding of UK hospitality standards including health & safety and GDPR.
- Additional languages advantageous for an international clientele.
- A passion for luxury hospitality and delivering exceptional guest experiences.
Additional Information
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Receptionist in Knutsford employer: FAIRMONT
Fairmont Cheshire, The Mere is an exceptional employer located in the picturesque Cheshire countryside, offering a unique blend of luxury hospitality and local heritage. With a strong commitment to employee growth, the company provides extensive training opportunities, competitive salaries, and exclusive discounts for staff, fostering a supportive and collaborative work culture. Joining our team means being part of a dedicated group of professionals who are passionate about delivering unforgettable guest experiences in a stunning 5-star environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Knutsford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FAIRMONT. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FAIRMONT
Don't be shy about reaching out to FAIRMONT directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Knutsford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FAIRMONT and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FAIRMONT
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
