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- Tasks: Supervise the Public Area team to ensure luxury cleanliness and presentation standards.
- Company: Join Fairmont, a leader in luxury hospitality with a unique team culture.
- Benefits: Enjoy exclusive discounts, competitive salary, and 28 days holiday.
- Why this job: Make a real impact on guest experiences in a dynamic hotel environment.
- Qualifications: 2 years in housekeeping, strong leadership, and attention to detail required.
- Other info: Be part of a collaborative team and grow your career in luxury hospitality.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Supervise the Public Area team, ensuring all guest‑facing spaces meet Fairmont’s luxury cleanliness and presentation standards.
Conduct detailed inspections of lobbies, corridors, restrooms, spa areas, and public lounges to guarantee flawless appearance.
Support the Housekeeping Manager in coordinating daily schedules, priorities, and service expectations.
Lead by example, maintaining a polished, professional presence throughout the hotel.
Ensure timely completion of cleaning assignments, managing productivity and service flow.
Provide coaching, guidance, and on‑the‑job training to Public Area Attendants.
Respond promptly to guest requests, ensuring warm, anticipatory, and personalised service.
Collaborate with Front Office, Guest Relations, Engineering, and Spa teams to support seamless operations.
Monitor stock levels, equipment, and cleaning supplies, ensuring efficient usage and replenishment.
Support service recovery, addressing guest concerns with discretion and professionalism.
Maintain accurate records of cleaning schedules, maintenance issues, and inspection reports.
Ensure compliance with Fairmont grooming, service, and cleanliness standards at all times.
Uphold health, safety, and hygiene procedures, including COSHH and manual‑handling guidelines.
Participate in daily briefings, sharing updates on occupancy, events, and operational priorities.
Assist with onboarding and training of new Public Area team members.
Promote a positive, collaborative, and guest‑focused team culture.
Ensure lost‑and‑found procedures are followed accurately and securely.
Support additional tasks as required by the Housekeeping leadership team.
Qualifications:
- 2 years’ experience in housekeeping or public area cleaning, ideally within a luxury hotel environment.
- Previous supervisory or team‑leading experience strongly preferred.
- Strong communication and interpersonal skills with a polished, professional presence.
- Exceptional attention to detail and commitment to maintaining luxury standards.
- Knowledge of cleaning procedures, hygiene standards, and public area presentation.
- Understanding of UK health & safety regulations, including COSHH.
- Strong organisational and time‑management skills.
- Ability to lead, motivate, and support a diverse team.
- Basic IT skills for housekeeping systems and reporting.
- A passion for luxury hospitality and creating exceptional guest experiences.
Additional Information:
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Public Area Supervisor in Knutsford employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Area Supervisor in Knutsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in person! If you’re eyeing a specific hotel, pop in and ask to speak with the hiring manager. A warm smile and a confident introduction can make a lasting impression that goes beyond a CV.
✨Tip Number 3
Prepare for interviews by practising common questions related to housekeeping and guest service. We recommend role-playing with a friend to nail down your responses and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Public Area Supervisor in Knutsford
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in housekeeping or public area cleaning, especially if it's in a luxury hotel. We want to see how you've led teams and maintained high standards, so don’t hold back!
Be Professional and Polished: Since this role is all about maintaining a polished presence, reflect that in your application. Use clear, professional language and make sure your application is free from typos and errors. We appreciate attention to detail!
Tailor Your Application: Take the time to tailor your application to our job description. Mention specific skills and experiences that align with what we’re looking for, like your knowledge of hygiene standards and your ability to motivate a team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at FAIRMONT
✨Know Your Standards
Familiarise yourself with Fairmont’s luxury cleanliness and presentation standards. Be ready to discuss how you’ve maintained similar standards in your previous roles, especially in housekeeping or public area cleaning.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or supervised staff in the past. Highlight your ability to motivate and support a diverse team, as this is crucial for the Public Area Supervisor role.
✨Demonstrate Attention to Detail
During the interview, be prepared to discuss specific instances where your attention to detail made a difference. This could be about inspections or maintaining cleanliness in guest-facing areas.
✨Engage with Guest Experience
Think of ways you can enhance guest experiences through your role. Be ready to share ideas on how you would respond to guest requests and handle service recovery, showcasing your commitment to exceptional hospitality.
