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- Tasks: Lead the night team, ensuring top-notch guest service and smooth hotel operations.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Join a unique culture and work with extraordinary people in luxury hospitality.
- Qualifications: 2 years in Front Office management; hospitality degree preferred.
- Other info: Flexible roles with excellent career growth in a prestigious hotel.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5‑star luxury hospitality.
Your purpose will be:
Reporting to the Front Office Manager, the Night Manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained during the overnight period. The Night Manager will be responsible for the entire hotel and act on behalf of the General Manager during this time frame.
Job Description
- Ensures that all Front Office Standards Operating policies and procedures are adhered
- Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
- Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
- Strong and effective communication with all other departments
- Provides guidance and motivation to the night team.
- Establishes and communicates on a daily basis with the Front Office leaders.
- A strong commitment to colleague satisfaction.
- Responsible to balance operational, administrative and colleague needs
- Responsible for ensuring consistency in exceeding guest service expectations (Fairmont Hotels & Resorts programs as a measurement tool)
- Provides passionate direction towards achieving our vision
- Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
- Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
- Effectively maximizes inventory levels during high occupancy/sold out nights
- Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures
We believe in flexibility and multi‑skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- Minimum 2 years of Front Office management experience in a luxury or high-volume environment.
- Degree or Diploma in Hospitality Management is highly preferred.
- Proven ability to coach and motivate a professional team while balancing financial, operational, and HR priorities.
- Proficiency in Front Office systems (Opera/Fidelio) and Microsoft Office.
- Highly organized and results‑oriented with a proven ability to work flexibly under pressure.
- Excellent reading, writing and oral proficiency in English language
Additional Information
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on‑site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1‑5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Night Manager in Knutsford employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Knutsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at Fairmont or similar luxury hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for hospitality shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to Fairmont Cheshire, The Mere through our website and express your interest in the Night Manager role. A little initiative can go a long way!
✨Tip Number 4
Prepare for the unexpected! As a Night Manager, you’ll need to think on your feet. Practice answering situational questions that demonstrate your problem-solving skills and ability to handle guest concerns effectively.
We think you need these skills to ace Night Manager in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to exceptional guest service and how you embody the values of Fairmont Cheshire, The Mere.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Night Manager role. Highlight relevant experience in Front Office management and any achievements that demonstrate your ability to lead a team and maintain high standards.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to see your personality, so don’t be afraid to let it come through while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you’re serious about joining our extraordinary team!
How to prepare for a job interview at FAIRMONT
✨Know Your Stuff
Before the interview, make sure you’re familiar with Fairmont Cheshire, The Mere and its values. Understand their commitment to luxury hospitality and guest satisfaction. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Night Manager, you’ll need to motivate and guide your team. Prepare examples from your past experiences where you successfully led a team or resolved conflicts. Highlight your ability to balance operational needs with colleague satisfaction.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like a guest complaint or a staffing issue during the night shift. Think through potential scenarios and how you would apply Fairmont’s philosophy of empowerment and exceptional service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics during the night shift or how they measure guest satisfaction. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
