At a Glance
- Tasks: Manage the Banqueting department, ensuring top-notch service and guest satisfaction.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Other info: Be part of a unique culture with excellent career growth potential.
- Why this job: Join a dynamic team and create unforgettable experiences in luxury hospitality.
- Qualifications: Supervisory experience in hospitality and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be: The Meetings & Events Night Manager is responsible for the day-to-day management of the Banqueting department, through evenings into the early hours. This includes ensuring the highest standards of service delivery, food quality, safety, customer satisfaction, and operational profitability, while supporting sustainable hospitality practices.
Job Description
- To be a visual presence in the Meetings and Events department.
- To run the shift and allocate daily roles to team members.
- Represent the department in any meeting.
- To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
- To maintain the cleanliness of all areas to the detailed standards.
- To maintain operational stock levels and order as required.
- Communicate correctly and professionally with all colleagues.
- Always remain guest focused and ensure the rest of the team do so.
- To be precise with taking and executing orders from guests.
- To handle any issue/complaints appropriately and inform the Banqueting Manager of the issue and any action taken.
- Take all opportunities to up-sell and create sales daily with all staff on duty.
- Be aware of the daily and upcoming business for the department and the resort as a whole.
- To be accountable for all monies and financial payments while on shift.
- To hold pre-shift meetings before every shift.
- To be familiar with the menus, wine list & bar menu.
Qualifications
- Proven experience in a Supervisory role, ideally within a luxury or high-volume environment.
- Qualification in Hospitality Management/Food & Beverage preferred.
- Additional certification(s) in Food & Beverage will be an advantage.
- Experienced in all aspects of restaurant and banquet service.
- Minimum 1 year of relevant experience in a similar capacity with proven records in delivering results.
- Excellent reading, writing and oral proficiency in English language.
Additional Information
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Meetings & Events Night Manager in Knutsford employer: FAIRMONT
Fairmont Cheshire, The Mere is an exceptional employer that offers a unique blend of luxury hospitality and a supportive work culture in the picturesque setting of Knutsford, Cheshire. Employees enjoy exclusive discounts, competitive salaries, and comprehensive training and development opportunities, all while being part of a dedicated team committed to delivering unforgettable experiences. With a focus on sustainability and excellence, working here means being part of a community that values both personal growth and outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Meetings & Events Night Manager in Knutsford
✨Tip Number 1
Get to know the venue! Familiarise yourself with Fairmont Cheshire, The Mere and its offerings. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider info and possibly a referral.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios in the Meetings & Events department. Show us your problem-solving skills and guest-focused mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our extraordinary team at Fairmont Cheshire, The Mere.
We think you need these skills to ace Meetings & Events Night Manager in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating unforgettable experiences for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Meetings & Events Night Manager role. Highlight your supervisory experience and any specific skills that match the job description. We appreciate when applicants take the time to align their experience with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing team there!
How to prepare for a job interview at FAIRMONT
✨Know Your Venue
Before the interview, take some time to research Fairmont Cheshire, The Mere. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest in the role but also help you tailor your answers to align with their standards of luxury hospitality.
✨Showcase Your Leadership Skills
As a Meetings & Events Night Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service delivery. Be ready to discuss how you can motivate and guide your team to maintain high standards.
✨Be Guest-Focused
Since the role is all about ensuring guest satisfaction, think of specific instances where you've gone above and beyond for customers. Highlight your ability to handle complaints effectively and how you ensure that every guest leaves with a memorable experience. This will resonate well with the interviewers.
✨Understand Operational Details
Brush up on your knowledge of operational procedures, stock management, and financial accountability. Be prepared to discuss how you would manage these aspects during your shift. Showing that you understand the behind-the-scenes work will demonstrate your readiness for the role.
