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- Tasks: Manage the Banqueting department, ensuring top-notch service and guest satisfaction.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Join a dynamic team and create unforgettable experiences in luxury hospitality.
- Qualifications: Supervisory experience in hospitality and excellent communication skills required.
- Other info: Be part of a unique culture with extraordinary colleagues.
The predicted salary is between 30000 - 42000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be:
The Banqueting/Convention Supervisor is responsible for the day‑to‑day management of the Banqueting department, in the absence of the Assistant Manager or Manager. This includes ensuring the highest standards of service delivery, food quality, safety, customer satisfaction, and operational profitability, while supporting sustainable hospitality practices.
Responsibilities:
- To be a visual presence in the Banqueting department, in the absence of the Assistant Manager or Manager.
- To run the shift and allocate daily roles to team members in the absence of the Assistant Manager or Manager.
- Represent the department in any meeting, in the absence of the Manager.
- To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
- To maintain the cleanliness of all areas to the detailed standards.
- To maintain operational stock levels and order as required.
- Communicate correctly and professionally with all colleagues.
- Always remain guest focused and ensure the rest of the team do so.
- To be precise with taking and executing orders from guests.
- To handle any issue/complaints appropriately and inform the Banqueting Manager of the issue and any action taken.
- Take all opportunities to up-sell and create sales daily with all staff on duty.
- Be aware of the daily and upcoming business for the department and the resort as a whole.
- To be accountable for all monies and financial payments while on shift.
- To hold pre-shift meetings before every shift in the absence of the Assistant Manager or Manager, as per specification.
- To be familiar with the menus, wine list & bar menu.
Qualifications:
- Proven experience in a Supervisory role, ideally within a luxury or high‑volume environment.
- Qualification in Hospitality Management/Food & Beverage preferred.
- Additional certification(s) in Food & Beverage will be an advantage.
- Experienced in all aspects of restaurant and banquet service.
- Minimum 1 year of relevant experience in a similar capacity with proven records in delivering results.
- Excellent reading, writing and oral proficiency in English language.
Additional Information:
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Meetings & Events Floor Manager in Knutsford employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meetings & Events Floor Manager in Knutsford
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Fairmont Cheshire, The Mere. Familiarise yourself with the layout and vibe of the place. This will not only help you feel more comfortable but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider info about the company culture and even lead to a referral. We all know that a friendly face can make a big difference!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios in the Banqueting department. Practising your responses will help you articulate your experience and demonstrate your problem-solving skills during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Fairmont Cheshire, The Mere. Don’t miss out on this opportunity to be part of something extraordinary!
We think you need these skills to ace Meetings & Events Floor Manager in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating unforgettable experiences for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Meetings & Events Floor Manager role. Highlight your supervisory experience and any specific skills that match the job description. We appreciate when candidates take the time to align their application with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We value clarity, so avoid jargon and ensure your writing is easy to read. Use bullet points where necessary to make your achievements stand out.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us without any hiccups. Plus, it shows you’re proactive and keen to join our team at Fairmont Cheshire, The Mere!
How to prepare for a job interview at FAIRMONT
✨Know Your Venue
Before the interview, take some time to research Fairmont Cheshire, The Mere. Familiarise yourself with its services, dining options, and unique features. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Supervisory Skills
Be prepared to discuss your previous supervisory experience in detail. Think of specific examples where you successfully managed a team, handled complaints, or improved service delivery. Highlighting these experiences will demonstrate your capability for the role.
✨Emphasise Guest Focus
Since the role is all about exceptional service, be ready to share how you've prioritised guest satisfaction in past positions. Discuss any strategies you've implemented to enhance the guest experience and how you handle difficult situations.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Banqueting department and the company culture. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the company.
