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- Tasks: Enhance the guest experience in golf operations and maintain high standards.
- Company: Join a luxury golf resort with a unique team culture.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Work with extraordinary people and elevate the luxury guest journey.
- Qualifications: Experience in golf operations and exceptional guest service skills required.
- Other info: Flexible role with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Understand, review and continually improve the guest journey through associated golf areas. To ensure that the golf shop and associated areas are set up to the standards required for daily business. To liaise with the Golf Operations Manager and Duty Manager to have full knowledge and understanding of the business for the day/week. To ensure the use of the golf tee time system in accordance with company policy to ensure maximum sales and product awareness. To encourage golfers to use the on and off course food and beverage facilities prior to, during, and on completion of the rounds. To be fully conversant with all the terms of membership, policies and procedures together with the cost structures and any particular arrangements afforded to some members. To seek to attract new members whilst making every effort to maintain existing membership levels. To maintain the standards of presentation and cleanliness of the golf shop at all times. To ensure all cash received is accounted for and is kept secure at all times. To personally adhere to the company standards of dress code and behaviour at all times and as indicated in the policy manuals.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications- Minimum 1 year of experience in golf operations or luxury guest‑facing hospitality
- Exceptional guest service skills, with the ability to engage confidently and professionally with high‑expectation guests
- Strong understanding of golf etiquette and the luxury guest journey
- Experience using tee‑sheet or booking systems, with high accuracy and attention to detail
- Impeccable personal presentation, reflecting 5‑star brand standards
- Proactive sales and service mindset, with the confidence to promote memberships, retail items, and F&B offerings
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique! You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Golf Services - Operations Assistant in Knutsford employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf Services - Operations Assistant in Knutsford
✨Tip Number 1
Get to know the golf operations inside out! Familiarise yourself with the tee time system and the guest journey. This way, when you chat with the hiring team, you can show off your knowledge and passion for providing top-notch service.
✨Tip Number 2
Practice your guest engagement skills! Role-play with a friend or family member to boost your confidence in handling high-expectation guests. Remember, it’s all about making them feel special and valued!
✨Tip Number 3
Dress to impress! Make sure you’re looking sharp and reflecting that 5-star brand standard during interviews. First impressions matter, and we want you to shine like the star you are!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Golf Services - Operations Assistant in Knutsford
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand the Golf Services - Operations Assistant role. Familiarise yourself with the guest journey and the importance of maintaining high standards in the golf shop. This will help you tailor your application to show how you can contribute.
Show Off Your Experience: Highlight any relevant experience you have in golf operations or luxury hospitality. Use specific examples to demonstrate your exceptional guest service skills and understanding of golf etiquette. We want to see how your background aligns with what we’re looking for!
Be Professional Yet Personal: While it’s important to maintain a professional tone, don’t be afraid to let your personality shine through. We’re looking for someone who can engage confidently with guests, so show us your proactive sales mindset and how you can promote our offerings.
Apply Through Our Website: Once you’ve polished your application, make sure to submit it through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at FAIRMONT
✨Know Your Golf Etiquette
Brush up on your golf etiquette and the luxury guest journey. Being able to confidently discuss these topics will show that you understand the expectations of high-end guests and can enhance their experience.
✨Familiarise Yourself with the Tee Time System
Make sure you understand how the golf tee time system works. Being able to demonstrate your knowledge during the interview will highlight your attention to detail and readiness to maximise sales and product awareness.
✨Showcase Your Guest Service Skills
Prepare examples of how you've provided exceptional guest service in the past. This role is all about engaging with guests, so be ready to share stories that illustrate your ability to handle high-expectation customers.
✨Dress to Impress
Since personal presentation is key in this role, ensure you dress impeccably for the interview. This not only reflects your understanding of the company’s standards but also sets a positive tone for your potential future in the team.
