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- Tasks: Supervise housekeeping, ensuring luxury standards and flawless cleanliness across guest rooms and public areas.
- Company: Join Fairmont, a leader in luxury hospitality with a unique team culture.
- Benefits: Enjoy exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Lead a dynamic team and create exceptional guest experiences in a luxury environment.
- Qualifications: 2 years in housekeeping, supervisory experience preferred, and strong communication skills.
- Other info: Be part of an extraordinary team with excellent career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Supervise the housekeeping team on assigned floors, ensuring all rooms and public areas meet Fairmont’s luxury standards.
Conduct detailed inspections of guest rooms, corridors, and service areas to guarantee flawless cleanliness and presentation.
Support the Housekeeping Manager in coordinating daily operations, priorities, and service expectations.
Lead by example, maintaining a polished, professional presence throughout the hotel.
Ensure timely completion of room assignments, managing productivity and service flow.
Provide coaching, guidance, and on-the-job training to room attendants and housekeeping colleagues.
Respond promptly to guest requests, ensuring personalised and anticipatory service.
Collaborate with Front Office, Guest Relations, Engineering, and F&B to ensure smooth room readiness and guest satisfaction.
Monitor stock levels, linen quality, and housekeeping supplies, ensuring efficient usage and replenishment.
Support service recovery, addressing guest concerns with discretion and professionalism.
Maintain accurate records of room status, maintenance issues, and housekeeping reports.
Ensure compliance with Fairmont grooming, service, and cleanliness standards at all times.
Uphold health, safety, and hygiene procedures, including COSHH and manual-handling guidelines.
Participate in daily briefings, sharing updates on occupancy, VIP arrivals, and operational priorities.
Assist with onboarding and training of new team members.
Promote a positive, collaborative, and guest-focused team culture.
Ensure lost-and-found procedures are followed accurately and securely.
Support additional tasks as required by the Housekeeping leadership team.
Qualifications:
- 2 years’ experience in housekeeping, ideally within a luxury hotel environment.
- Previous supervisory or team-leading experience strongly preferred.
- Strong communication and interpersonal skills with a polished, professional presence.
- Exceptional attention to detail and commitment to maintaining luxury standards.
- Knowledge of housekeeping procedures, room presentation, and cleaning standards.
- Understanding of UK health & safety regulations, including COSHH.
- Strong organisational and time-management skills.
- Ability to lead, motivate, and support a diverse team.
- Basic IT skills for housekeeping systems and reporting.
- A passion for luxury hospitality and delivering exceptional guest experiences.
Additional Information:
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Floor Supervisor in Knutsford employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor in Knutsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. They might have insider info on openings or even put in a good word for you.
✨Tip Number 2
Show up in style! When you go for interviews, dress the part and bring your A-game. First impressions matter, so make sure you look polished and professional, just like the standards you'd uphold as a Floor Supervisor.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to housekeeping and team leadership. Think about how you can demonstrate your attention to detail and commitment to luxury service during the chat.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our extraordinary team at Fairmont.
We think you need these skills to ace Floor Supervisor in Knutsford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housekeeping and supervisory roles. We want to see how your skills align with our luxury standards and the specific requirements of the Floor Supervisor position.
Show Off Your Attention to Detail: In your application, emphasise your exceptional attention to detail. Mention specific examples where you've maintained high cleanliness standards or improved service quality. This is key for us at Fairmont!
Highlight Team Leadership Experience: Since this role involves leading a team, share your previous supervisory experiences. Talk about how you’ve motivated and trained team members, as we value a collaborative and guest-focused culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our extraordinary team!
How to prepare for a job interview at FAIRMONT
✨Know the Luxury Standards
Familiarise yourself with Fairmont’s luxury standards before the interview. Understand what sets them apart in the hospitality industry and be ready to discuss how you can uphold these standards as a Floor Supervisor.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your experience in coaching and motivating staff, as well as how you’ve handled challenges in a supervisory role.
✨Demonstrate Attention to Detail
Be ready to talk about specific instances where your attention to detail made a difference in guest satisfaction or operational efficiency. This is crucial for maintaining the high standards expected in luxury hospitality.
✨Engage with the Team Culture
Research the unique culture at Fairmont and be prepared to discuss how you can contribute to a positive, collaborative environment. Show enthusiasm for being part of a team that values exceptional guest experiences.
