At a Glance
- Tasks: Deliver five-star service in our Club Lounge, creating memorable guest experiences.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Other info: Be part of a unique culture and work with extraordinary people.
- Why this job: Join a passionate team and elevate your hospitality skills in a stunning environment.
- Qualifications: 1-2 years in luxury hospitality, with a flair for exceptional service.
The predicted salary is between 22000 - 28000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be: The purpose of this role is to deliver a memorable and professional five‑star service experience within our Club Lounge Restaurant, ensuring every guest feels genuinely welcomed and cared for. You will guide guests by enthusiastically sharing your knowledge of our food and beverage offering, helping them discover the best of what we provide. By consistently upholding all service standards, policies, and procedures, you contribute to creating refined, luxury moments that define our guest experience.
Job Description
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
- Engage with guests to offer exceptional experiences across all aspects of dining.
- Assisting guests regarding menu choices in an informative and enthusiastic way.
- Taking reservations with all required details.
- Boosting our revenue through upselling and other creative initiatives.
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- 1-2 years of serving or hosting experience in a luxury hospitality environment.
- Passion for and understanding of 5-star hospitality restaurant experience and what it takes to deliver it.
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
- Quick thinking, resourceful and able to solve problems at the moment.
- Ability to remain calm and courteous at all times.
- Ability to work well under pressure in a fast-paced and changing environment.
- Able to work collaboratively as part of a team.
Additional Information
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Five-Star Club Lounge Server – Luxury Dining in Knutsford employer: FAIRMONT
Fairmont Cheshire, The Mere is an exceptional employer that prides itself on delivering a unique blend of luxury hospitality and local charm in the picturesque Cheshire countryside. With a strong focus on employee development, competitive benefits, and a vibrant team culture, staff members enjoy exclusive discounts, training opportunities, and the chance to work alongside extraordinary colleagues in a five-star environment. This role not only offers a rewarding career path but also the opportunity to create unforgettable experiences for guests in a stunning location.
StudySmarter Expert Advice🤫
We think this is how you could land Five-Star Club Lounge Server – Luxury Dining in Knutsford
✨Tip Number 1
Get to know the venue! Familiarise yourself with Fairmont Cheshire, The Mere and its offerings. This way, when you chat with guests, you can share your enthusiasm and knowledge about the luxury dining experience they can expect.
✨Tip Number 2
Practice your upselling skills! Think of creative ways to suggest menu items or specials that could enhance the guest experience. Remember, it’s all about making their visit unforgettable while boosting our revenue.
✨Tip Number 3
Show off your personality! Guests love a friendly face, so don’t be afraid to engage in light conversation. Building rapport is key to delivering that five-star service we’re known for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our amazing team culture right there.
We think you need these skills to ace Five-Star Club Lounge Server – Luxury Dining in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for luxury dining shine through! Share experiences that highlight your enthusiasm for providing top-notch service and how you connect with guests.
Tailor Your Application:Make sure to customise your application to reflect the specific role of a Five-Star Club Lounge Server. Mention relevant skills and experiences that align with the job description, like upselling or menu knowledge.
Be Personable and Engaging:We want to see your personality! Use a friendly tone in your application to convey how you would engage with guests. Remember, it’s all about creating memorable experiences!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Fairmont Cheshire, The Mere.
How to prepare for a job interview at FAIRMONT
✨Know Your Menu Inside Out
Familiarise yourself with the menu and beverage offerings at Fairmont Cheshire, The Mere. Be ready to discuss specific dishes, ingredients, and any specials. This shows your enthusiasm and helps you engage with guests during the interview.
✨Showcase Your Hospitality Skills
Prepare examples from your previous experience that highlight your ability to provide exceptional service. Think about times when you went above and beyond for a guest or handled a challenging situation with grace. This will demonstrate your understanding of 5-star hospitality.
✨Practice Upselling Techniques
Since upselling is part of the role, come up with creative ways to suggest additional items to guests. During the interview, share your ideas on how you would enhance the dining experience while boosting revenue. This shows your proactive approach and sales mindset.
✨Emphasise Teamwork and Flexibility
Be prepared to discuss how you work well in a team and adapt to changing situations. Share examples of how you've collaborated with colleagues in a fast-paced environment, as this aligns with the multi-skilling aspect of the role.
