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- Tasks: Lead the pre-opening planning and set-up of luxury hotel rooms and guest services.
- Company: Join Fairmont, a leader in luxury hospitality with a unique culture.
- Benefits: Enjoy exclusive discounts, competitive salary, and 28 days holiday.
- Why this job: Shape unforgettable guest experiences and lead a passionate team from day one.
- Qualifications: Degree in Tourism or Hospitality Management and 3 years of relevant experience.
- Other info: Be part of a dynamic team with excellent training and development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Lead the pre-opening planning and set-up of the Rooms Division, including Front Office, Housekeeping, Guest Relations, Concierge, and related functions.
Champion Fairmont’s luxury service culture from pre-opening through launch, embedding brand standards, service rituals, and guest experience frameworks.
Support the development and implementation of Rooms Division SOPs, policies, and operational standards in line with Fairmont requirements.
Recruit, onboard, train, and develop the Rooms Division leadership team and colleagues in preparation for opening.
Oversee the pre-opening training program, simulations, and trial stays to ensure operational readiness at opening.
Partner with Engineering, Housekeeping, and project teams to support room readiness, snagging, and handover processes.
Establish room inventory controls, out-of-order procedures, and preventative maintenance coordination ahead of opening.
Work closely with Revenue Management, Sales, and Marketing to support pre-opening pricing, positioning, and go-to-market strategies.
Support the development of Rooms Division budgets, forecasts, payroll models, and productivity standards for opening and stabilization.
Act as a visible leader during pre-opening, soft opening, and opening phases, supporting teams and engaging with early guests.
Oversee the end-to-end guest journey design, ensuring seamless experiences from pre-arrival to post-departure from day one.
Establish guest feedback, service recovery, and online reputation processes in readiness for opening.
Define KPIs and reporting frameworks to monitor performance during opening and stabilization.
Ensure full compliance with health, safety, fire, and life safety standards prior to and following hotel opening.
Qualifications
- Degree in Tourism or Hospitality Management.
- Minimum 3 years relevant experience in a similar capacity.
- Proven senior leadership experience within Rooms Division operations in a luxury or upper-upscale hotel environment.
- Strong commercial and financial acumen, with experience managing budgets, forecasts, and P&L performance.
- Demonstrated ability to lead large, multi-disciplinary teams and drive service excellence.
- Experience working within a branded luxury hotel environment (Fairmont, Accor, or similar preferred).
- Excellent communication, leadership, and stakeholder management skills.
- Strong problem-solving ability with a calm, guest-focused approach.
- Ability to engage effectively with luxury clientele and senior stakeholders.
- Upholds brand standards for professional conduct and presentation.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Being part of The Mere Team – our culture is unique! You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Director of Rooms in Knutsford employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Rooms in Knutsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury brands. They might have insider info on openings or even put in a good word for you.
✨Tip Number 2
Show up and shine! Attend industry events, job fairs, or even local meet-ups. Being visible and engaging with potential employers can make a huge difference in landing that dream role.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. For a role like Director of Rooms, understanding Fairmont’s luxury service culture will help you stand out as a candidate who truly gets it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director of Rooms in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences align with our luxury service culture and how you can contribute to creating unforgettable guest experiences.
Tailor Your Application: Make sure to customise your CV and cover letter for the Director of Rooms position. Highlight your relevant experience in Rooms Division operations and any leadership roles you've held in luxury settings. We appreciate when candidates take the time to connect their skills to our specific needs.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us promptly and you’ll have access to all the latest updates about the role. Plus, it’s super easy to do!
How to prepare for a job interview at FAIRMONT
✨Know Your Stuff
Before the interview, dive deep into Fairmont’s luxury service culture and their brand standards. Familiarise yourself with their Rooms Division operations and think about how your experience aligns with their expectations. This will help you speak confidently about how you can champion their service rituals.
✨Showcase Leadership Skills
Prepare examples that highlight your senior leadership experience in a luxury hotel environment. Think of specific situations where you successfully led multi-disciplinary teams or improved guest experiences. This will demonstrate your ability to engage effectively with both staff and luxury clientele.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Prepare scenarios where you’ve calmly resolved issues while maintaining a guest-focused approach. This will show that you can handle challenges with grace, which is crucial for the Director of Rooms role.
✨Engage with Enthusiasm
During the interview, be sure to express your passion for hospitality and your excitement about the opportunity. Engage with the interviewers by asking insightful questions about their pre-opening plans and how you can contribute to a seamless guest journey from day one.
