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- Tasks: Monitor CCTV, ensure guest safety, and respond to incidents with professionalism.
- Company: Join a unique team at Fairmont, known for its exceptional culture.
- Benefits: Enjoy exclusive discounts, competitive salary, and 28 days holiday.
- Why this job: Make a real difference in guest safety while developing your skills.
- Qualifications: CCTV qualification and CPR certification required; teamwork and problem-solving skills essential.
- Other info: Flexible roles with opportunities for training and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Consistently offers professional, engaging and friendly service. Approach all encounters with guests and employees in a friendly, service-oriented manner. Adhere to all policies as set forth by the Assistant Security Manager.
Supervise the surveillance of the closed circuit television system and supply evidence on CD as necessary. Complete a daily shift occurrence report accurately and in its entirety ensuring that particular attention is paid to times that certain activities are performed. Supervise all contract security personnel and daily operations. Complete accident and incident forms accurately, in their entirety and in a timely manner. Review Daily News and Manager on Duty reports and keep up to date with all VIP arrivals/protocols.
Security screens all individuals. Open secured areas for authorized personnel and log activity. Check door locks throughout the hotel. Thoroughly investigate all vehicle accidents, alleged thefts, and other security-related incidents. Respond to medical emergencies and assist as required. Investigate assault complaints and investigate fully. Respond to the hotel outlets promptly and deal with guests as needed, accurately and document entirely any such incidents.
Respond immediately and investigate fire/emergency alarm activations. Challenge suspicious persons and escort them off property if warranted; record any pertinent information and log it in the occurrence report. Actively check for all security and safety hazards and document by way of a security incident report. Implement security patrols of the hotel from the roof to the basement areas regularly during each shift; the times will be staggered daily. All security concerns and violations will be noted, properly documented, and brought to the attention of the Assistant Security Manager.
Be knowledgeable of the hotel's lock system and perform all duties as assigned by the Assistant Security Manager; this includes being able to program a lock. In addition, all officers will immediately commence with performing a lock interrogation of a door lock on a room involved in an alleged theft or other incidents. Receive and handle all lost & found items, as per standard operating procedure. Liaise with law enforcement/government departments in the absence of the Assistant Security Manager.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- UK-recognised CCTV Operator qualification (required)
- CPR certification (required)
- Previous experience in a similar security or CCTV monitoring role is an advantage
- Strong interpersonal and problem-solving skills
- High level of responsibility, reliability and personal integrity
- Ability to remain calm, focused and courteous while responding to guest needs
- Comfortable working under pressure in a fast-paced environment
- Strong teamwork skills with the ability to collaborate effectively across departments
- First Aid, conflict-management training, or previous military/law-enforcement experience is beneficial
- Secondary education (high school diploma) and/or relevant industry experience preferred
Additional Information
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
CCTV Operator in Knutsford employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Operator in Knutsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the lookout for a CCTV Operator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of CCTV systems and security protocols. Be ready to discuss how you've handled challenging situations in the past, as this will show your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 3
Don’t forget to showcase your interpersonal skills! During interviews, highlight your experience in dealing with guests and colleagues, as well as your ability to work as part of a team. This is key in a role where collaboration is essential.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing applications come directly from motivated candidates like you. Plus, it shows you're genuinely interested in being part of our extraordinary team.
We think you need these skills to ace CCTV Operator in Knutsford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and engaging in your tone. Remember, we’re all about creating a welcoming environment.
Tailor Your Application: Make sure to tailor your application to the CCTV Operator role. Highlight your relevant experience and skills that match the job description. We love seeing how your background fits with what we do at StudySmarter!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate when candidates can communicate effectively, just like we do with our guests!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at FAIRMONT
✨Know Your CCTV Basics
Make sure you brush up on your CCTV knowledge before the interview. Understand how the system works, what the common issues are, and be ready to discuss your previous experiences with monitoring and reporting. This will show that you're not just qualified but also genuinely interested in the role.
✨Demonstrate Your Interpersonal Skills
As a CCTV Operator, you'll need to interact with guests and staff regularly. Prepare examples of how you've handled difficult situations or provided excellent service in the past. This will highlight your ability to remain calm and courteous under pressure, which is crucial for this job.
✨Familiarise Yourself with Security Protocols
Review common security protocols and procedures relevant to the hotel industry. Be ready to discuss how you would handle various scenarios, such as responding to emergencies or investigating incidents. This shows that you understand the importance of safety and security in a hospitality environment.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how the hotel handles specific security challenges. This demonstrates your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
