At a Glance
- Tasks: Manage the Club Lounge, ensuring top-notch service and guest satisfaction.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Other info: Be part of a unique culture with excellent career growth potential.
- Why this job: Join a dynamic team and create unforgettable experiences in luxury hospitality.
- Qualifications: Experience in an Assistant Manager role, preferably in luxury settings.
The predicted salary is between 30000 - 40000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your purpose will be:
- The Assistant Club Lounge Manager is responsible for the day‑to‑day management of the Club Lounge, in the absence of the Club Lounge Manager.
- This includes ensuring the highest standards of service delivery, food quality, safety, customer satisfaction, and operational profitability, while supporting sustainable hospitality practices.
Job Description:
- To be a visual presence in the Club Lounge, in the absence of the Club Lounge Manager.
- To run the shift and allocate daily roles to team members in the absence of the Manager.
- Represent the Club Lounge in any meeting, in the absence of the Manager.
- To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
- To maintain the cleanliness of all areas to the detailed standards.
- To maintain operational stock levels and order as required.
- Communicate correctly and professionally with all colleagues.
- Always remain guest focused and ensure the rest of the team do so.
- To be precise with taking and executing orders from guests.
- To handle any issue/complaints appropriately and inform the Club Lounge Manager of the issue and any action taken.
- Take all opportunities to up-sell and create sales daily with all colleagues on duty.
- Be aware of the daily and upcoming business for the department and the resort as a whole.
- To be accountable for all monies and financial payments while on shift.
- To hold pre-shift meetings before every shift in the absence of the Manager, as per specification.
- To be familiar with the menu, breakfast, evening, wine list & bar menu.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications:
- Proven experience in an Assistant Manager role, ideally within a luxury or high‑volume environment.
- Qualification in Hospitality Management/Food & Beverage preferred.
- Additional certification(s) in Food & Beverage will be an advantage.
- Experienced in all aspects of restaurant and banquet service.
- Minimum 2 years of relevant experience in a similar capacity with proven records in delivering results.
- Excellent reading, writing and oral proficiency in English language.
Additional Information:
What is in it for you?
- Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Assistant Club Lounge Manager in Knutsford employer: FAIRMONT
Fairmont Cheshire, The Mere is an exceptional employer located in the picturesque Cheshire countryside, offering a unique blend of luxury hospitality and local heritage. With a strong focus on employee development, competitive benefits, and a vibrant work culture, team members enjoy exclusive discounts, training opportunities, and the chance to work alongside extraordinary colleagues in a prestigious environment. Join us to create unforgettable moments for our guests while advancing your career in the heart of one of the North West’s most distinguished destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Club Lounge Manager in Knutsford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FAIRMONT. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FAIRMONT
Don't be shy about reaching out to FAIRMONT directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Club Lounge Manager in Knutsford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FAIRMONT and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FAIRMONT
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
