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- Tasks: Be the friendly face of our hotel, ensuring guests have an amazing experience from check-in to check-out.
- Company: Join the Fairview Hotel Collection, known for its diverse and welcoming accommodations across the UK.
- Benefits: Flexible shifts, competitive pay, and a chance to work in a vibrant hospitality environment.
- Why this job: Make a real difference in guests' stays while developing your customer service skills.
- Qualifications: Customer service experience and a positive attitude are key; hospitality experience is a plus!
- Other info: Work both day and night shifts on a zero-hour contract in a fast-paced, dynamic setting.
The predicted salary is between 13 - 16 £ per hour.
Company Description
The Fairview Hotel Collection represents a diverse range of accommodations across the UK, offering tailored experiences for both leisure and business travelers. This collection includes popular brands like Novotel, Mercure, Ibis, and Holiday Inn, situated in key locations. Each property combines comfort, modern amenities, and excellent service, catering to various needs, from family getaways to corporate events. Fairview’s hotels are designed to provide memorable stays. Many of the properties feature on-site dining, meeting facilities, and recreational spaces, making them ideal for short breaks or extended visits.
Job Description
Join our dynamic team as a Front Office Multi-Skilled Day/Night Team Member at our prestigious hotel in Ipswich, United Kingdom! We are looking for an enthusiastic and customer-focused individual to be the face of our organization, ensuring exceptional guest experiences from check-in to check-out.
- Extend a warm, friendly welcome to all guests, embodying our commitment to hospitality excellence.
- Manage the check-in and check-out processes efficiently, ensuring accuracy and attention to detail.
- Respond promptly and courteously to guest inquiries and requests throughout their stay.
- Handle phone calls professionally, providing information about hotel services and local attractions.
- Accurately process payments and maintain financial records.
- Promote hotel facilities and services, maximizing sales opportunities through product knowledge and effective communication.
- Collaborate with other departments to ensure seamless guest experiences.
- Address and resolve guest concerns in a timely and empathetic manner.
- Maintain an organized and tidy front desk area.
- Adapt to changing priorities and manage multiple tasks in a fast-paced environment.
- Ensure compliance with hotel policies and safety procedures.
- Able to work Night and Day shifts.
Qualifications
- Proven customer service experience, preferably in the hospitality industry.
- Fluency in English with excellent verbal and written communication skills.
- Prior experience with OPERA cloud property management system is highly desirable.
- Strong multitasking abilities and efficient time management skills.
- Detail-oriented with a keen eye for accuracy in financial transactions and record-keeping.
- Proficiency in basic computer applications and ability to learn new software quickly.
- Flexible attitude with willingness to work various shifts, including weekends and holidays.
- Problem-solving skills with the ability to make decisions in a fast-paced environment.
- Professional appearance and positive, enthusiastic attitude.
Additional Information
We are looking for someone to work both night and late shifts on a zero hour contract. Shifts range from 15:00 to 23:00 or 23:00 to 7:30. MUST LIVE IN THE UK.
Front Office Multi-Skilled Team Member in Ipswich employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Multi-Skilled Team Member in Ipswich
✨Tip Number 1
Get to know the Fairview Hotel Collection! Research their values, services, and what makes them unique. This way, when you walk in for an interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Front Office Multi-Skilled Team Member and role-play how you'd handle them. This will help you feel more confident and prepared during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and even refer you for the position, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Fairview team. Don’t miss out!
We think you need these skills to ace Front Office Multi-Skilled Team Member in Ipswich
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your enthusiasm for hospitality and how you connect with guests. A friendly tone can make a big difference.
Tailor Your Experience: Make sure to highlight any relevant customer service experience you have, especially in the hospitality industry. We love seeing how your past roles have prepared you for this position!
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as accuracy is key in our line of work. It shows us that you care about getting things right!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FAIRMONT
✨Know the Company Inside Out
Before your interview, take some time to research The Fairview Hotel Collection. Understand their values, the different brands they represent, and what makes them unique in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Office Multi-Skilled Team Member, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your problem-solving skills and how you handle difficult situations with a positive attitude.
✨Practice Common Interview Questions
Anticipate questions related to multitasking, handling guest inquiries, and managing check-in/check-out processes. Practising your responses will help you feel more confident during the interview. Consider role-playing with a friend to simulate the interview environment.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional appearance that reflects the hospitality industry. Arrive on time, be polite, and remember to smile. Your enthusiasm and positive attitude can set you apart from other candidates.
