At a Glance
- Tasks: Coordinate in-room dining service, take guest orders, and ensure timely delivery.
- Company: The Savoy Hotel, a legendary British luxury hotel with a rich history.
- Benefits: Competitive pay, discounts at restaurants, and wellness services.
- Other info: Dynamic work environment with opportunities for career growth within Fairmont.
- Why this job: Join a prestigious team and create memorable experiences for guests.
- Qualifications: 2-3 years in a similar role, excellent communication skills, and a positive attitude.
The predicted salary is between 18.7 - 18.7 £ per hour.
The Savoy is one of the world’s most iconic hotels, known for outstanding service excellence. We blend our rich history with innovation, creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Your purpose will be: As an In-Room Dining Coordinator, you will be responsible for coordinating all service requirements addressed to the Room Service department, primarily taking guest orders over the telephone or verbally, processing these orders accurately and timely using the POS terminal. You will communicate with the supervisor, butler, and chef on duty regarding the orders and any special requests.
Accountabilities:
- Communicating with various other departments, using Micros & RMS app for room clearance, room changes, checking status of the rooms and amenity delivery.
- Printing daily reports and updating the VIP list.
- Assisting the department with any other administration and duties as requested.
- Assisting the IRD manager with achieving high scores on various guest satisfaction surveys.
Key Responsibilities & Contribution:
- Answering all telephone calls and prioritising these calls.
- Dealing with guest requests and orders courteously, efficiently, and promptly.
- Having good knowledge of in-room dining menus and ongoing promotions.
- Providing recommendations and suggestions to guests upon request.
- Ensuring prompt, courteous, and efficient service at all times.
- Writing down all information clearly and highlighting special requests.
- Communicating with the kitchen regarding menu questions, wait times, and product availability.
- Ensuring correct posting in the POS system for communication to the service and kitchen department.
- Coordinating IRD Waiter/Waitress and the butlers.
- Promptly handling guest queries, complaints, and issues professionally.
- Ensuring proper handover to the next shift and to the IRD manager.
- Reporting cleanliness and maintenance issues to the immediate supervisor.
- Ensuring proper appearance and grooming while on duty.
What you will need to do this role:
- Ability to communicate with guests and anticipate their needs.
- Very good telephone etiquette.
- Enthusiastic and positive personality.
- Profound knowledge of customer service and food and beverage products.
- 2 to 3 years’ experience in a similar role in a 5* hotel.
What’s in it for you:
- Friends & family rates at Savoy, Fairmont, Raffles, and Accor hotels.
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Local discounts for F&B and retail.
In-Room Dining Coordinator, The Savoy Hotel employer: FAIRMONT
The Savoy Hotel is an exceptional employer, renowned for its commitment to outstanding service excellence and a colleague-centric culture that prioritises employee well-being and growth. With competitive salaries, extensive benefits, and unique opportunities for career development within the Fairmont family, working at The Savoy not only offers a chance to be part of a historic luxury establishment but also fosters a supportive environment where employees can thrive and create memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land In-Room Dining Coordinator, The Savoy Hotel
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace In-Room Dining Coordinator, The Savoy Hotel
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at FAIRMONT
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at FAIRMONT. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
