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- Tasks: Coordinate housekeeping operations and ensure a seamless guest experience.
- Company: Join the iconic Savoy Hotel, a leader in luxury hospitality.
- Benefits: Enjoy competitive salary, discounts, gym access, and wellness perks.
- Why this job: Be part of a dynamic team focused on exceptional service and guest satisfaction.
- Qualifications: Strong communication skills, organisational abilities, and a keen eye for detail required.
- Other info: Flexible shifts and opportunities for growth in a prestigious hotel environment.
The predicted salary is between 30000 - 40000 £ per year.
Your purpose will be: To provide an extraordinary and seamless guest experience whilst communicating with all teams and ensuring a high attention to detail. A strong level of initiative and team spirit is essential in this role.
You will be accountable for:
- Handle all internal and external calls to housekeeping and distribute information efficiently through full utilisation and monitoring of Opera, REX and RSM
- Working on a rotational basis – morning, evening and weekends
- Setting teams up for success through undertaking of schedules, task lists, guest preparation and other administration tasks
- Supporting the leadership and able to cover supervisory support
Your key responsibilities & contribution will be:
- Oversee staffing levels, timesheets, holiday requests, sickness
- Deal with all telephone calls and requests
- Keep close communication with Front Office
- Liaises with Front Office reception with the position of rooms.
- Liaises with the Floor Housekeepers
- Deals with Contractors
- General office duties
- Preparation of all arrival and in house guest requirements
- To assist in any duty required for the smooth running of the department.
- Records Lost & Found and deals with inquiries.
- Carries out floor supervisor duties when required
- To comply with any reasonable requests by the Supervisor and Hotel Management.
- Ensure all internal and external calls are handled according to our service standards
- Knowledge of all telephone systems
- Ensure clear communication channels and methods with all other departments in order to facilitate complete guest service
- Housekeeping and rooms coordination to ensure the smooth running of daily operation
- To initiate, develop and maintain excellent service standards with a consistent focus on the guest experience.
Qualifications
What you will need to do this role:
- Excellent communication skills, both verbal and written with the ability to communicate effectively with people of all levels
- Proven organizational skills and able to work independently.
- Enthusiastic and positive with the ability to build trusting relationships
- Ability to multi task and problem solve in a fast paced environment
- Keen eye for detail
- Flexibility to work different shifts - mornings, evenings and weekends
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included), 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants, 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes, optician reimbursements, and local discounts for F&B and retail
Housekeeping Coordinator, The Savoy Hotel employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Coordinator, The Savoy Hotel
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Opera, REX, and RSM. Having a good understanding of these systems will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with current or former employees of The Savoy Hotel on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in a fast-paced environment. Be ready to discuss these experiences during any interviews or networking opportunities.
✨Tip Number 4
Demonstrate your enthusiasm for guest service by researching The Savoy's values and recent initiatives. Being able to speak passionately about their commitment to excellence will set you apart from other candidates.
We think you need these skills to ace Housekeeping Coordinator, The Savoy Hotel
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Housekeeping Coordinator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in housekeeping or similar roles. Emphasise your organisational skills, attention to detail, and ability to communicate effectively, as these are crucial for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you have successfully managed tasks similar to those listed in the job description, such as coordinating schedules or handling guest requests.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are formatted professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at FAIRMONT
✨Showcase Your Communication Skills
As a Housekeeping Coordinator, excellent communication is key. Be prepared to demonstrate your ability to communicate effectively with various teams and guests during the interview. Use examples from past experiences where you successfully handled communication challenges.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Discuss how you've managed schedules, task lists, or any administrative duties in previous positions. Providing specific examples will help illustrate your capability to keep things running smoothly.
✨Demonstrate Flexibility and Team Spirit
The job involves working different shifts and collaborating with various departments. Share instances where you've adapted to changing circumstances or worked as part of a team to achieve a common goal. This will show that you're a team player who can handle the dynamic nature of the role.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially in a fast-paced environment. Think of examples where you've successfully resolved issues or improved processes in your previous roles. This will highlight your initiative and ability to think on your feet.
