Housekeeping Coordinator, The Savoy Hotel

Housekeeping Coordinator, The Savoy Hotel

• Full-time
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Casual

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award‑winning, colleague‑centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

About the role

Your purpose will be: To provide an extraordinary and seamless guest experience whilst communicating with all teams and ensuring a high attention to detail. A strong level of initiative and team spirit is essential in this role.

Accountabilities

• Handle all internal and external calls to housekeeping and distribute information efficiently through full utilisation and monitoring of Opera, REX and RSM.
• Work on a rotational basis – morning, evening and weekends.
• Set up teams for success through schedules, task lists, guest preparation and other administrative tasks.
• Support the leadership and cover supervisory support when required.
• Oversee staffing levels, timesheets, holiday requests, sickness.
• Deal with all telephone calls and requests.
• Keep close communication with Front Office.
• Liaise with Front Office reception and Floor Housekeepers.
• Deal with Contractors.
• Prepare all arrival and in‑house guest requirements.
• Assist in any duty required for the smooth running of the department.
• Record Lost & Found and handle inquiries.
• Carry out floor supervisor duties when required.
• Comply with any reasonable requests by the Supervisor and Hotel Management.
• Ensure all internal and external calls are handled according to our service standards.
• Have knowledge of all telephone systems.
• Ensure clear communication channels and methods with all other departments to facilitate complete guest service.
• Coordinate housekeeping and rooms to ensure smooth daily operation.
• Initiate, develop and maintain excellent service standards with a consistent focus on the guest experience.

Qualifications

• Excellent communication skills, both verbal and written, with the ability to communicate effectively with people at all levels.
• Proven organisational skills and ability to work independently.
• Enthusiastic and positive with the ability to build trusting relationships.
• Ability to multi‑task and problem‑solve in a fast‑paced environment.
• Flexibility to work different shifts – mornings, evenings, and weekends.
• Willingness to assume multi‑skilling tasks as required to meet guest and colleague needs.

Benefits

• Competitive salary, pension, and life assurance.
• 31–33 days of holiday (including public holidays).
• Cashback for wellbeing/healthcare expenses & Perkbox.
• Employees’ assistance programme.
• English classes, optician reimbursements, and local discounts for F&B and retail.
• Free stay at The Savoy after probation.
• Colleague restaurant, interfaith prayer room and wellness room.
• Gym access, cycle‑to‑work scheme and Virgin Active membership discount.
• Season ticket loan for commuting.
• Hotel‑wide perks such as guests’ benefits at Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).