At a Glance
- Tasks: Deliver unforgettable 5-star service and create memorable experiences for our guests.
- Company: Join the iconic Savoy Hotel, a leader in luxury hospitality since 1889.
- Benefits: Enjoy competitive pay, generous holiday, wellness perks, and discounts at top restaurants.
- Other info: Flexible roles with opportunities for growth in a dynamic, supportive environment.
- Why this job: Be part of a legendary team and elevate your career in luxury hospitality.
- Qualifications: 1-2 years in luxury service, passion for hospitality, and great communication skills.
The predicted salary is between 30000 - 32450 £ per year.
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five‑star luxury hospitality. Our award‑winning, colleague‑centric culture truly differentiates us in the luxury hospitality marketplace.
You will be accountable for:
- Delivering a memorable and professional Forbes 5‑star service experience in our outlets, across all our F&B outlets
- Advising guests through enthusiastically sharing your knowledge about our F&B
- Delivering on all standards, policies and procedures to create memorable luxury
- Maintaining a professional, smart and neatly groomed 5‑star appearance
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
- Assisting guests regarding menu choices in an informative and enthusiastic way
- Taking reservations with all required details in a welcoming and friendly manner
- Boosting our revenue through upselling and other creative initiatives
- Sharing knowledge of offering, promotions, preparation, general hotel knowledge and Savoy stories
- Following all health & safety policies when handling food and beverage
- Carrying out administrative duties, including printing menus and managing stationary requisitions
What you will need to do this role:
- 1–2 years serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of 5‑star hospitality and what it takes to deliver it
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
- Quick thinking, resourceful and able to solve problems ’in the moment’
- Ability to always remain calm and courteous
- Ability to work well under pressure in a fast paced and changing environment
- Able to work collaboratively as part of a team
- Willing to work in rotating shifts including weekends and public holidays
- Excellent knowledge of spoken and written English
- Basic knowledge of a POS System
- Basic knowledge of OpenTable
- Industry related certifications (e.g. WSET)
- Basic knowledge of a PMS system (Opera)
Please note that we believe in flexibility and multi‑skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle‑to‑work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes, optician reimbursements, and local discounts for F&B and retail
StudySmarter Expert Advice🤫
We think this is how you could land Host (All-day Dining), The Savoy Hotel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FAIRMONT. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FAIRMONT
Don't be shy about reaching out to FAIRMONT directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host (All-day Dining), The Savoy Hotel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FAIRMONT and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FAIRMONT
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
