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- Tasks: Welcome guests, manage calls, and ensure a smooth check-in/check-out experience.
- Company: Join Accor, a global leader in responsible hospitality with 45 brands across 110 countries.
- Benefits: Enjoy free hotel stays, discounts, and opportunities for personal and professional growth.
- Why this job: Be part of a caring team that values your growth and makes a positive impact.
- Qualifications: Some experience in customer service, excellent communication, and a positive attitude required.
- Other info: Must be eligible to work in the UK; join us to unleash your personality!
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, your colleagues, and for the planet.
Hospitality is a work of heart.
Join us and become a Heartist.
Job Description
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide helpful information.
- Attend to all incoming calls via the switchboard professionally and politely, striving for Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety.
- Handle credit and cash transactions, accounting procedures, issue of room keys, and guest privacy with security and confidentiality.
- Maintain communication channels between hotel guests and all hotel departments verbally and in writing as required.
- Operate the switchboard effectively, handling calls promptly and professionally, greeting callers according to Accor policy, and transferring calls efficiently.
- Document all internal and guest messages accurately and distribute according to hotel procedure.
- Maintain an accurate internal phone list for call transfers and record charges for international and operator-assisted calls.
- Assist in screening calls for reservations, providing accurate and up-to-date information.
- Promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Attend to other duties as requested by management and supervisors.
Qualifications
- Some experience in retail, hospitality, or a customer-facing role.
- Excellent communication skills.
- Strong organizational skills.
- A positive, can-do attitude.
Additional Information
- Competitive salary.
- Free night stays in our UK hotels and up to 30% discount in any Accor restaurant (T&C applies).
- Discounted hotel rates worldwide in Accor Hotels.
- Opportunities for continuous learning and development with our Accor Academy.
- Support for your wellbeing in your professional and personal lives.
- Grow your experience anywhere across 5000 hotels in over 100 countries.
- Participate in initiatives to build a more inclusive and sustainable world.
- Many more benefits and perks: Our goal is to help you grow and unleash your personality.
You must be eligible to live and work in the UK and possess a current work visa to apply for this position.
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Front Office Team Member employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Familiarise yourself with Accor's values and mission. Understanding their commitment to responsible hospitality and the concept of being a 'Heartist' will help you align your responses during interviews and show that you're genuinely interested in their culture.
✨Tip Number 2
Practice your communication skills, as they are crucial for this role. Engage in conversations with friends or family about customer service scenarios to build your confidence in handling various situations professionally.
✨Tip Number 3
Research common front office procedures and terminology. Being knowledgeable about guest registration, switchboard operations, and cash handling will demonstrate your preparedness and enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of Accor if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Front Office Team Member position. Tailor your application to highlight relevant experience in hospitality or customer-facing roles.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in retail, hospitality, or any customer service roles. Emphasise your communication skills and organisational abilities, as these are crucial for the role.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and how you embody the 'Heartist' spirit. Mention specific examples of how you've provided excellent customer service in the past and why you want to work with Accor.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a front office role.
How to prepare for a job interview at FAIRMONT
✨Show Your Passion for Hospitality
Accor values individuals who are passionate about hospitality. During the interview, share your experiences that highlight your love for customer service and how you strive to create memorable experiences for guests.
✨Demonstrate Strong Communication Skills
As a Front Office Team Member, effective communication is key. Be prepared to discuss how you've successfully handled customer inquiries or resolved issues in previous roles, showcasing your ability to communicate clearly and professionally.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities. Provide examples of how you've managed multiple tasks efficiently in a fast-paced environment, ensuring that you can handle guest registrations and calls seamlessly.
✨Emphasise a Positive Attitude
A positive, can-do attitude is essential in hospitality. Convey your enthusiasm and willingness to go the extra mile for guests, and share instances where your positivity has made a difference in a customer’s experience.
