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- Tasks: Welcome guests, manage check-ins/outs, and ensure exceptional experiences.
- Company: Join Novotel Manchester Centre, part of Accor, dedicated to memorable guest moments.
- Benefits: Enjoy 30% off Accor restaurants, discounted hotel stays, and continuous learning opportunities.
- Why this job: Be the face of hospitality, create lasting memories, and thrive in a supportive team culture.
- Qualifications: Customer service experience, fluent English, strong communication skills, and a positive attitude required.
- Other info: Experience a complimentary one-night stay to understand guest perspectives.
The predicted salary is between 24000 - 36000 £ per year.
Our mission at Novotel Manchester Centre and our sister hotel Ibis 96 Portland Street is to create memorable moments for our guests, by connecting hearts from arrival to farewell!
As our next Front Office Team Member, you will provide an amazing welcome for our guests, ensuring their stay with us exceeds their expectations. You will make friends, develop a reputation for outstanding service which puts our hotel on the map! You'll be a team player, embracing challenges, with a limitless mindset that reminds all of our guests that we are Accor.
You will be supporting the Front Office Team to excel and deliver and will be a core element of our hotel's warm welcome, putting their well-being at the heart of everything you do while adding your personal touch to their stay. This might mean creating that special sparkle within the rooms, ensuring that special occasions don’t go unmissed and are the heart of what we do as hoteliers. You will be a passionate individual, dedicated to continuously improving the quality of the hotel’s services.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. Our hotel offers 127 rooms, and a 3 star service. We provide complimentary meals for our staff, as well as an almost limitless supply of coffee and fun. To ensure you can best welcome and care for our guests you will need to be fluent in English and have competent numeracy and I.T skills. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
We are seeking an enthusiastic and customer-focused Front Office Team Member to join our dynamic team in Manchester, United Kingdom. As the face of our organization, you will play a crucial role in creating exceptional experiences for our guests from check-in to check-out.
- Warmly welcome and greet guests, ensuring a positive first impression of our establishment
- Efficiently manage the check-in and check-out processes, handling guest inquiries and requests promptly and professionally
- Maintain accurate guest accounts and process payments with attention to detail
- Handle telephone calls, emails, and in-person inquiries in a courteous and timely manner
- Promote hotel facilities and services, maximizing sales opportunities through product knowledge and effective communication
- Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise
- Maintain a clean and organized front desk area
- Assist with administrative tasks and reports as needed
- Stay informed about local attractions and services in Manchester to provide helpful recommendations to guests
- Adapt to changing priorities and maintain composure during busy periods
Qualifications:
- Proven experience in customer service, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Fluency in English; additional languages are a plus
- Strong problem-solving abilities and attention to detail
- Proficiency in computer systems, with experience in Opera Cloud property management system preferred
- Ability to work efficiently in a fast-paced, team-oriented environment
- Flexible availability to work various shifts, including weekends and holidays
- Demonstrated ability to multitask and prioritize effectively
- Professional appearance and positive attitude
- Basic math skills for handling financial transactions
- Knowledge of local attractions and services in Manchester is beneficial
As part of our team you can have:
- 30% discount in any Accor Hotel Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality.
Front Office Team Member employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Familiarise yourself with the local area and attractions in Manchester. This knowledge will not only help you provide excellent recommendations to guests but also demonstrate your commitment to enhancing their experience.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to engage warmly and effectively with guests is crucial for making a positive first impression.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of scenarios where you might need to handle guest inquiries or complaints. Being prepared with solutions can set you apart during the interview process.
✨Tip Number 4
Demonstrate your enthusiasm for the hospitality industry. Share experiences where you've gone above and beyond for customers, as this will highlight your passion for providing exceptional service.
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the hospitality industry. Emphasise skills like communication, problem-solving, and attention to detail, as these are crucial for a Front Office Team Member.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Novotel Manchester Centre that appeal to you, such as their commitment to creating memorable moments for guests.
Showcase Your Skills: In your application, clearly demonstrate your proficiency in IT systems, especially if you have experience with Opera Cloud. Highlight any language skills you possess, as fluency in English is essential and additional languages are a plus.
Prepare for the Interview: If selected for an interview, be ready to discuss how you would handle various guest scenarios. Think about examples from your past experiences that illustrate your ability to provide exceptional customer service and work effectively in a team.
How to prepare for a job interview at FAIRMONT
✨Showcase Your Customer Service Skills
As a Front Office Team Member, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation effectively.
✨Demonstrate Team Spirit
This role requires collaboration with various departments. Be ready to discuss how you've worked as part of a team in previous jobs, highlighting your adaptability and willingness to support colleagues.
✨Know the Hotel and Local Area
Familiarise yourself with Novotel Manchester Centre and its amenities, as well as local attractions. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Exude Positivity and Professionalism
Your attitude can set the tone for the interview. Approach the conversation with a positive mindset, maintain a professional appearance, and be sure to express your passion for hospitality and helping others.
