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- Tasks: Lead the Front Office and Reservations, ensuring a stellar guest experience.
- Company: Join Accor, a global leader in hospitality with over 5,500 properties worldwide.
- Benefits: Enjoy free hotel stays, discounts, and continuous learning opportunities.
- Why this job: Be the face of Novotel London Waterloo in a fun, diverse, and engaging environment.
- Qualifications: Previous experience in a leadership role is required.
- Other info: Fluency in English is essential; enjoy a complimentary stay to understand guest perspectives.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.
With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.
By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.
Job Description
Novotel London Waterloo with its 187 bedrooms, 6 meeting rooms, bar, restaurant and fitness & sauna, is finally opening again and is looking for its new Front Office Manager !
Are you an ambitious Assistant Front Office Manager or a Senior Front Office Team Leader looking to work in a fun, stimulating and engaging environment?
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
As our next Front Office Manager, you…
Will be the ‘face of Novotel London Waterloo ’, managing the day-to-day operations of the Front Office and Reservations departments, including rota’s, team recruitment, and purchases. Together with the Operations Manager, you will address guest complaints and provide solutions, ensuring a wonderful guest experience by linking with different departments of the hotel.
You will motivate and inspire the front office team to provide high-quality services for our guests.
We would love you to be pro-active, curious, creative, and have a great sense of humour. As a member of the hotel’s management team, you will participate in management meetings and carry out Duty Management shifts accordingly.
You enjoy learning yourself while developing and teaching the members of your team.
Accor values equal opportunity; we are a naturally diverse workforce and sustain a powerful people’s culture. Our superpower? We put people at the heart of everything we do.
We offer a fantastic working environment in a busy and successful hotel, a great wage package including yearly bonus objectives, and enhanced annual leave after one year of service.
Working for Novotel and Accor offers additional benefits such as free weekend stays, special discounts within Accor, and optional private pension and health insurance.
If the above sets your daily reports on fire, then please get in touch!
We look forward to hearing from you!
A little more information:
To ensure you can best welcome and care for our guests, you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role, we will arrange a one-night stay for you to experience this first-hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Qualifications
Previous experience in a similar or leadership role is mandatory.
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Front Office Manager - Novotel London Waterloo employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager - Novotel London Waterloo
✨Tip Number 1
Familiarize yourself with the Novotel brand and its values. Understanding what makes Novotel unique will help you align your approach to guest service and team management with their expectations.
✨Tip Number 2
Network with current or former employees of Accor. They can provide valuable insights into the company culture and what it takes to succeed as a Front Office Manager at Novotel London Waterloo.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. Highlight specific examples from your past experiences that demonstrate your ability to inspire and manage a diverse group of individuals.
✨Tip Number 4
Showcase your problem-solving skills during the interview. Be ready to share scenarios where you've successfully handled guest complaints or operational challenges, emphasizing your proactive and creative approach.
We think you need these skills to ace Front Office Manager - Novotel London Waterloo
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Accor's values and commitment to sustainability and diversity. Reflect this understanding in your application to show that you align with their mission.
Highlight Relevant Experience: Emphasize your previous experience in front office management or leadership roles. Provide specific examples of how you've successfully managed teams and improved guest experiences.
Showcase Your Personality: Accor is looking for someone with a great sense of humor and a proactive attitude. Let your personality shine through in your cover letter and CV, demonstrating your enthusiasm for the role.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to hiring managers.
How to prepare for a job interview at FAIRMONT
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for guest service and how you can contribute to creating memorable stays for guests at Novotel London Waterloo.
✨Demonstrate Leadership Skills
As a Front Office Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any strategies you've used to handle conflicts or improve team performance.
✨Understand the Company Culture
Familiarize yourself with Accor's commitment to sustainability and inclusivity. During the interview, mention how these values resonate with you and how you can contribute to fostering a positive and inclusive environment at the hotel.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you've successfully handled guest complaints or operational challenges, and be ready to explain your thought process and the outcomes.
