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For Companies At a Glance
- Tasks: Lead the Front Office team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Ibis Cambridge Central Station, part of the global Accor hospitality network.
- Benefits: Enjoy competitive salary, bonuses, flexible rota, and complimentary hotel stays.
- Why this job: Be part of a supportive team culture with opportunities for growth and international development.
- Qualifications: Previous leadership experience in Front Office preferred; strong customer service skills essential.
- Other info: Experience a one-night stay to understand guest needs firsthand.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Company Description
At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.
If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!
Job Description
As our next Front Office Manager, you will…
- Be passionate about guests and delivering exceptional service.
- Bring strong knowledge and experience across front office operations.
- Take a hands-on, organised, and supportive approach with your team.
- Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
- Be results-driven and understand what’s needed to achieve hotel goals.
Qualifications
Your key missions:
- Ensure all Front Office policies and procedures are strictly followed.
- Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
- Communicate effectively and collaboratively with all other hotel departments.
- Lead by example on shift, setting the tone for the guest experience.
- Ensure all team members understand brand standards and deliver consistently.
- Balance operational, administrative, and colleague needs effectively.
- Oversee group and meeting room bookings alongside the F&B Manager.
- Handle complaints with confidence and empathy.
- Manage staff planning, scheduling, and budget adherence to optimise productivity.
- Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment.
Who are we looking for?
- Previous experience in a similar Front Office leadership role is preferred.
- Strong system knowledge ,Opera Cloud or similar PMS is a bonus.
- Friendly, approachable, with excellent customer service skills.
- Highly organised with strong attention to detail.
- A positive, team-oriented leader.
- Able to work effectively under pressure.
- Flexible with working hours, including shifts, weekends, and bank holidays.
- Must have the right to work in the UK.
Additional Information
Why Join Us?
- Competitive salary and benefits package, including bonus up to 10% annual performance bonus,pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Front Office Manager, you will become part of a friendly team of40talents.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Job Type: Full Time
Expected hours:39 hours per week
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
By working at theIbis Cambridge Central Station,you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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Front Office Manager employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the Ibis brand and its values. Understanding their mission to create memorable moments for guests will help you align your approach during interviews and discussions, showcasing your passion for hospitality.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific situations where you demonstrated effective communication and problem-solving abilities.
✨Tip Number 3
Research common front office systems like Opera Cloud. Being knowledgeable about these systems can give you an edge, as it shows your readiness to hit the ground running and your commitment to operational excellence.
✨Tip Number 4
Prepare to discuss how you handle guest feedback and complaints. Sharing your strategies for ensuring guest satisfaction will demonstrate your proactive approach and ability to maintain high service standards.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office operations and customer service. Use keywords from the job description to demonstrate that you meet the qualifications they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention specific examples of how you've successfully managed teams or improved guest satisfaction in previous roles.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've handled difficult situations or complaints in the past. This will demonstrate your ability to react proactively and find suitable solutions.
Highlight Your Team Leadership: Emphasise your experience in leading teams and fostering a positive work environment. Mention any training or mentoring you've provided to team members, as this aligns with their desire for a supportive leader.
How to prepare for a job interview at FAIRMONT
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share personal stories or experiences that highlight your commitment to creating memorable moments for guests.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Discuss your approach to motivating staff, handling complaints, and ensuring high standards of service, as these are crucial for a Front Office Manager.
✨Familiarise Yourself with Hotel Operations
Brush up on your knowledge of front office operations and systems like Opera Cloud. Be ready to discuss how you would coordinate with other departments to enhance guest satisfaction and streamline processes.
✨Emphasise Problem-Solving Abilities
Think of specific instances where you've effectively resolved issues under pressure. Highlight your proactive approach to finding solutions and how you maintain a positive atmosphere for both guests and team members.
