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- Tasks: Deliver outstanding guest service and manage check-in/check-out smoothly.
- Company: Leading hotel in Edinburgh with a focus on guest experience.
- Benefits: Competitive pay, hotel discounts, and growth opportunities within Accor.
- Why this job: Join a dynamic team and enhance guest experiences every day.
- Qualifications: Strong customer service skills; Opera Cloud experience is a plus.
- Other info: Great chance for personal and professional development in hospitality.
The predicted salary is between 11 - 16 £ per hour.
A leading hotel in Edinburgh is seeking a Front Office Team Member to provide exceptional guest service and ensure a seamless check-in/check-out experience.
Candidates should have strong customer service skills and experience with Opera Cloud preferred.
This role offers competitive hourly pay, numerous benefits including hotel discounts, and the opportunity for personal and professional growth within the Accor network.
Front Office Host – Guest Experience Champion employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Host – Guest Experience Champion
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when you're aiming for that Front Office Host role.
✨Tip Number 2
Practice your guest interaction skills! Role-play common scenarios you might face at the front desk, like handling check-ins or resolving guest complaints. This will help you feel more confident and prepared during interviews.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate that you're not just looking for a job, but that you genuinely care about creating memorable experiences.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place!
We think you need these skills to ace Front Office Host – Guest Experience Champion
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Front Office Host role. Mention why you’re excited about working with us at StudySmarter and how you can contribute to creating exceptional guest experiences.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at FAIRMONT
✨Know Your Guest Experience
Before the interview, brush up on what exceptional guest service means. Think about your past experiences and how you’ve gone above and beyond for guests. Be ready to share specific examples that highlight your customer service skills.
✨Familiarise Yourself with Opera Cloud
If you have experience with Opera Cloud, great! If not, take some time to learn the basics. Understanding how this system works will show your commitment to the role and help you answer any technical questions confidently.
✨Dress the Part
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview. This shows that you respect the company and the role you’re applying for, setting a positive tone from the get-go.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, opportunities for growth within the Accor network, or how they measure guest satisfaction. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.
