At a Glance
- Tasks: Be the welcoming face of The Savoy, ensuring guests' luggage is handled with care and efficiency.
- Company: Join the iconic Savoy Hotel, a symbol of British luxury since 1889.
- Benefits: Enjoy competitive pay, generous holiday, wellness perks, and discounts at top restaurants.
- Other info: Flexible shifts and opportunities for career growth in a supportive team.
- Why this job: Make unforgettable memories for guests while working in a prestigious environment.
- Qualifications: Hospitality experience preferred; bring your warm personality and problem-solving skills.
The predicted salary is between 24000 - 30000 £ per year.
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five‑star luxury hospitality. Our award‑winning, colleague‑centric culture truly differentiates us in the luxury hospitality marketplace.
Your purpose will be: To be a key player at the heart of our operation. Taking pride in supporting a perfect arrival and memorable departure for our guests. Honouring guest requests throughout their stay with efficiency and personality.
You will be accountable for:
- Ensuring the delivery, security and storage of guest luggage and belongings
- Delivering all guest requests in line with our service standards while taking every opportunity for personalisation
- Working closely alongside the Front of House team to assist with a wide variety of guest requests
- Always putting our guests first
Your key responsibilities & contribution will be:
- To provide a seamless luggage service while assisting with the arrival/departure experience.
- To accurately record all guest luggage and to ensure it is handled and stored securely
- To engage enthusiastically in guest interactions demonstrating knowledge and personality
- To use correct lifting and carrying procedures
- To be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever needed
- To have thorough knowledge of hotel services, facilities and local area to share with our guests
- Polishing guest shoes
- Ensure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashion
- Provide errand services for guests as requested
- Carry out wrapping and packing of parcels
- Sort the incoming mail and deliver to the designated areas
- To assist the door team in providing parking assistance upon arrival and departure of guest vehicles
- When accepting a vehicle ensure relevant checks are carried out and recorded
- Other duties as specified by Guest Experience leadership
What you will need to do this role:
- The ability to prioritise and organise yourself
- Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
- Able to work under pressure and at high speed.
- Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
- CAN DO attitude and able to adapt to changes
- Problem solving abilities
- Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly
- Flexibility to work different shifts
- 1 year minimum experience in the hospitality industry preferred.
- Experience in valet parking
Please note that we believe in flexibility and multi‑skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle‑to‑work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes, optician reimbursements, and local discounts for F&B and retail
Front of House Luggage Porter, The Savoy Hotel employer: FAIRMONT
At Fairmont St Andrews, we pride ourselves on being an exceptional employer that values independence and problem-solving skills, especially for our Night Front Office Agent role. Our supportive work culture is complemented by fantastic benefits such as a hassle-free commute, free meals, and employee discounts, all set against the stunning backdrop of St Andrews. We are committed to your growth and well-being, offering opportunities for professional development and regular team events to foster camaraderie and celebrate success.
