At a Glance
- Tasks: Be the welcoming face of The Savoy, ensuring guests' luggage is handled with care and efficiency.
- Company: Join the iconic Savoy Hotel, a symbol of British luxury since 1889.
- Benefits: Enjoy competitive pay, generous holiday, wellness perks, and discounts at top restaurants.
- Other info: Flexible shifts and opportunities for career growth in a supportive team.
- Why this job: Make unforgettable memories for guests while working in a prestigious environment.
- Qualifications: Hospitality experience preferred; bring your warm personality and problem-solving skills.
The predicted salary is between 24000 - 30000 £ per year.
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five‑star luxury hospitality. Our award‑winning, colleague‑centric culture truly differentiates us in the luxury hospitality marketplace.
Your purpose will be: To be a key player at the heart of our operation. Taking pride in supporting a perfect arrival and memorable departure for our guests. Honouring guest requests throughout their stay with efficiency and personality.
You will be accountable for:
- Ensuring the delivery, security and storage of guest luggage and belongings
- Delivering all guest requests in line with our service standards while taking every opportunity for personalisation
- Working closely alongside the Front of House team to assist with a wide variety of guest requests
- Always putting our guests first
Your key responsibilities & contribution will be:
- To provide a seamless luggage service while assisting with the arrival/departure experience.
- To accurately record all guest luggage and to ensure it is handled and stored securely
- To engage enthusiastically in guest interactions demonstrating knowledge and personality
- To use correct lifting and carrying procedures
- To be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever needed
- To have thorough knowledge of hotel services, facilities and local area to share with our guests
- Polishing guest shoes
- Ensure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashion
- Provide errand services for guests as requested
- Carry out wrapping and packing of parcels
- Sort the incoming mail and deliver to the designated areas
- To assist the door team in providing parking assistance upon arrival and departure of guest vehicles
- When accepting a vehicle ensure relevant checks are carried out and recorded
- Other duties as specified by Guest Experience leadership
What you will need to do this role:
- The ability to prioritise and organise yourself
- Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
- Able to work under pressure and at high speed.
- Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
- CAN DO attitude and able to adapt to changes
- Problem solving abilities
- Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly
- Flexibility to work different shifts
- 1 year minimum experience in the hospitality industry preferred.
- Experience in valet parking
Please note that we believe in flexibility and multi‑skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle‑to‑work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes, optician reimbursements, and local discounts for F&B and retail
Front of House Luggage Porter, The Savoy Hotel employer: FAIRMONT
The Savoy Hotel is an exceptional employer, renowned for its commitment to outstanding service excellence and a colleague-centric culture that prioritises employee well-being and development. With competitive salaries, extensive benefits, and opportunities for career growth within the Fairmont family, employees enjoy a supportive environment that fosters personal and professional advancement in one of the world's most iconic luxury hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Luggage Porter, The Savoy Hotel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FAIRMONT. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FAIRMONT
Don't be shy about reaching out to FAIRMONT directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Luggage Porter, The Savoy Hotel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FAIRMONT and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FAIRMONT
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
