At a Glance
- Tasks: Create unforgettable guest experiences and manage check-ins with flair.
- Company: The Savoy Hotel, a luxury destination known for exceptional service.
- Benefits: Competitive salary, generous holiday, wellness perks, and discounts at top restaurants.
- Other info: Flexible shifts, career growth, and a vibrant team culture await you.
- Why this job: Join a prestigious hotel and make lasting memories for guests every day.
- Qualifications: 3 years in luxury hospitality, excellent communication, and a positive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Your purpose will be: First impressions are everything! As a Receptionist with The Savoy you have the opportunity to provide a welcome experience like no other. Your personalised greeting, care in Guest room selection and knowledge of the hotel will ensure our Guests have a lasting memory of their visit.
You will be accountable for:
- Passionately and expertly creating a 5-star luxury guest experience, characterised by flawless efficiency and authentic emotional connection
- Taking ownership of any guest request which comes your way seeing it through until completion
Your key responsibilities & contribution will be:
- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring service standards are met
- Assist guests regarding hotel facilities in an informative and helpful way
- Administrative duties and assistance with the preparation of the Night Audit
- Respond to each Guest who approaches Reception
- Drive rate through up-selling room brands
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
- Paying keen attention to guest preferences and update profiles accordingly
Qualifications What you will need to do this role:
- Minimum 3 years’ experience in a Front Desk related role in a luxury hospitality environment
- Excellent communication skills, both spoken and written with the ability to build rapport quickly and communicate well with people of all levels
- Enthusiastic and positive personality with the ability to build trusting relationships
- Ability to multi-task and problem solve in a fast-paced environment
- Previous experience of guest complaint handling and going the extra mile to meet guest needs
- Flexibility to work different shifts including night shifts
- Knowledge of OPERA PMS
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information What’s in it for you?
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- Optician reimbursements, and local discounts for F&B and retail
Front Desk Agent, The Savoy Hotel employer: FAIRMONT
The Savoy Hotel is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive salaries, extensive benefits including generous holiday allowances, wellness initiatives, and unique discounts at renowned restaurants, employees are supported in both their professional and personal lives. Working in the heart of London, team members enjoy the prestige of contributing to a world-class luxury experience while developing their skills in a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent, The Savoy Hotel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FAIRMONT. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FAIRMONT
Don't be shy about reaching out to FAIRMONT directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk Agent, The Savoy Hotel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FAIRMONT and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FAIRMONT
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
