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- Tasks: Join our team as a Floor Porter, ensuring cleanliness and exceptional service for guests.
- Company: Raffles London is a luxury hotel located in the historic Old War Office building.
- Benefits: Enjoy flexible working hours, a dynamic environment, and opportunities for growth.
- Why this job: Be part of a prestigious brand, delivering top-notch hospitality and creating memorable experiences.
- Qualifications: Must communicate well in English and have experience in 5-star hotels; passion for service is key.
- Other info: Opportunity to work in a vibrant team and develop skills in a luxury setting.
The predicted salary is between 20000 - 28000 £ per year.
Company Description
The Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars, including our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom.
Job Description
RESPONSIBILITIES
- To act as a team player, providing effective day to day communication with colleagues and guests.
- To ensure service areas/guest corridors and back of house stairs are kept clean and tidy at all times.
- To perform routine/spring cleaning, delivering a service to consistently meet and exceed guest expectations.
- To ensure all storage areas within department are maintained to a consistent high standard.
- To drive innovation, identify and resolve issues to improve housekeeping standards.
- To anticipate guest needs to exceed expectations and effectively manage difficult service situations.
- To adopt a “one team” approach with Floor Housekeepers and Room Attendants.
- To carry out room moves, furniture arrangements and set ups as requested.
- To ensure store rooms are clean, free of rubbish and neatly presented and the stock lists are updated.
- To take ownership of the master key, dect phone and device, following the sign in/out procedure.
- To ensure that House Porter equipment is safe to use, operated and stored correctly.
- To action all reasonable requests from Housekeepers, Room Attendants and guests in a timely fashion.
- To carry out spring cleaning duties as directed by the Junior/Floor Housekeeper.
- To assist in implementation and monitoring of PPM of bedrooms and public areas.
- To assist with interviewing, hiring, induction & succession planning of House Porter team.
- To be flexible in your working hours in line with business requirements.
- To follow the lost property procedure.
- To work closely with the Head Linen Porter to meet business requirements and create an efficient workforce.
- To manage and monitor collection and delivery of guest laundry as per Knowcross requests from guest rooms following the valet procedure.
- To carry out regular checks on House Porter daily tasks ensuring they meet The Raffles/AA standards.
- To carry out regular floor walks of public areas.
- Additional responsibilities in absence of line manager or senior employee.
- To be flexible in your working hours, in-line with business requirements and evening shifts.
- Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.
Leadership
- To be well groomed and wearing a clean uniform at all times.
- To ensure correct dress code & grooming of team members.
- To observe and train the House Porter team on DND policy when delivering guest work to rooms.
- To ensure that the House Porter team follow closed door policy at all times.
- To accept and distribute incoming deliveries according to SOP.
- To respond to guest requests in a timely manner according to LQA standards and The Raffles standards.
- To respect guest privacy by being quiet and respectful in the corridors and the service space.
- To monitor and evaluate the House Porter team performance through regular reviews.
- To use the chemicals according to the training / COSHH.
- To monitor House Porter team to ensure guests receive prompt, courteous and intuitive service.
QUALIFICATIONS, SKILLS & EXPERIENCE
- Essential
- Ability to communicate clearly and efficiently in English.
- Recent experience within 5-star hotels or a similar role.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- To provide exceptional service for the guests with attention to details.
- Able to work within a team.
- Ability to multitask and remain calm under pressure.
- To be detail-oriented.
- An understanding of the luxury sector.
- A passion for hospitality.
Note: This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly. Further requirements/responsibilities can be found in the employee handbook.
Floor Porter employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Porter
✨Tip Number 1
Familiarise yourself with the luxury hospitality sector, especially the standards expected in a 5-star environment. Understanding the nuances of guest service in such settings will help you stand out during interviews.
✨Tip Number 2
Demonstrate your teamwork skills by sharing examples of how you've effectively collaborated with colleagues in previous roles. Highlighting your ability to work well under pressure will resonate with the hiring team.
✨Tip Number 3
Show your enthusiasm for the role by researching Raffles London and its unique offerings. Being able to discuss specific aspects of the hotel and its services can impress interviewers and show your genuine interest.
✨Tip Number 4
Prepare to discuss how you handle difficult service situations. Providing examples of past experiences where you exceeded guest expectations or resolved issues will demonstrate your problem-solving skills and commitment to service excellence.
We think you need these skills to ace Floor Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Floor Porter position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality, particularly in 5-star hotels. Emphasise your ability to communicate effectively, work as part of a team, and provide exceptional service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your commitment to high standards of service and your ability to handle pressure.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a role in hospitality.
How to prepare for a job interview at FAIRMONT
✨Show Your Team Spirit
As a Floor Porter, teamwork is crucial. Be prepared to discuss your previous experiences working in a team environment and how you effectively communicate with colleagues and guests. Highlight any specific instances where you contributed to a positive team dynamic.
✨Demonstrate Attention to Detail
This role requires a keen eye for cleanliness and organisation. During the interview, share examples of how you've maintained high standards in previous jobs, particularly in housekeeping or hospitality settings. Mention any specific cleaning protocols or standards you followed.
✨Exhibit Flexibility and Adaptability
The job description emphasises the need for flexibility in working hours and tasks. Be ready to discuss how you've adapted to changing situations in past roles, whether it was taking on additional responsibilities or adjusting your schedule to meet business needs.
✨Prepare for Guest Interaction Scenarios
Anticipating guest needs and managing difficult situations is key in this role. Think of examples where you've gone above and beyond for a guest or resolved a challenging service issue. This will demonstrate your commitment to exceptional service and your problem-solving skills.
