At a Glance
- Tasks: Supervise housekeeping, ensuring top-notch cleanliness and guest satisfaction.
- Company: The Savoy Hotel, a legendary British luxury hotel with a rich history.
- Benefits: Competitive salary, generous holiday, discounts, and wellness perks.
- Other info: Flexible hours and opportunities for career growth in a supportive environment.
- Why this job: Join a prestigious team and create unforgettable experiences for guests.
- Qualifications: 3-5 years in luxury hospitality and strong leadership skills.
The predicted salary is between 26100 - 31900 £ per year.
- Evening Floor Supervisor, The Savoy Hotel
- Full-time
- Job-Category: Rooms
- Job Type: Permanent
- Job Schedule: Full-Time
The Savoy is one of the world's most iconic hotels.
We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence.
We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen.
Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace.
We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
HR in Hospitality Awards 2025
- Excellence in Employee Experience
- HR Team of the Year
- HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
- Institute of Hospitality Awards 2025
- Talent Development Team of the Year
Inspired & supported by
Executive Housekeeper
Your purpose will be
To support the housekeeping leadership in all areas to ensure consistency and excellence in service standards.
To drive quality through support, development and training of the guest servicing agents and HOH porters.
You will be accountable for
- Taking ownership for showcasing our rooms and public areas ensuring the highest standards of cleanliness
- Ensuring the seamless running of the housekeeping department alongside the housekeeping leadership
- Providing support and supervision for all areas and colleagues within the housekeeping and laundry team
- Driving quality through high attention to detail and seeking every opportunity to enhance and personalise the guest experience
Your key responsibilities & contribution will be
- Supervising the work of guest servicing agents and HOH porters taking corrective action when needed and taking each opportunity to train and develop colleagues
- Opening/closing of the department as per rota. Assigning daily tasks and special duties
- Administration tasks including rotas, stationary orders, attendance records
- Room inspections in line with our service standards and acknowledging guest preferences
- Room audits in order to monitor colleague progress and drive performance
- Ensure all relevant areas are clean, tidy and fully stocked
- Building relationships and working closely with other teams in the hotel
- Working alongside leadership to train and coach colleagues specifically to help drive self-checking of rooms
- Reporting all maintenance issues/upholstery repairs through the correct channels and taking ownership to ensure complete follow up
- Accurate recording and follow up of guest requests/special requests
- Ensuring public area cleanliness
- Handling guest requests, belongings and personal items with the utmost care, security and discretion.
- To be fully knowledgeable of all hotel services and facilities to proactively assist guests
- Other duties as specified by Housekeeping Leadership.
What you will need to do this role
- 3 – 5 years’ experience within a luxury hospitality environment
- The ability to prioritise and organise, meeting deadlines with quality results
- Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
- Able to work under pressure and at high speed.
- Physically fit. Frequently reaching, standing and walking.
- ‘Can do’ attitude and able to adapt to changes
- Problem solving abilities
- High level of attention to detail
- Demonstrate honesty and integrity
- Hands on approach and fully flexible at work (flexible in hours and days available to work, specially evenings and weekends)
- Prior supervisory experience
- Experience in multiple areas of the housekeeping function such as the laundry service, administration and leading people
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’sin it for you?
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses &Perkbox
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayerroomand wellness room
- Laundry services for all colleagues
- Gym access, cycle-to-workschemeand Virgin Active membership discount
- Season ticket loan for commuting
- Employeeassistanceprogram
- Optician reimbursements, and local discounts for F&B and retail
- #J-18808-Ljbffr
Evening Floor Supervisor, The Savoy Hotel employer: FAIRMONT
At Fairmont St Andrews, we pride ourselves on being an exceptional employer that values independence and problem-solving skills, especially for our Night Front Office Agent role. Our supportive work culture is complemented by fantastic benefits such as a hassle-free commute, free meals, and employee discounts, all set against the stunning backdrop of St Andrews. We are committed to your growth and well-being, offering opportunities for professional development and regular team events to foster camaraderie and celebrate success.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Floor Supervisor, The Savoy Hotel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FAIRMONT. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FAIRMONT
Don't be shy about reaching out to FAIRMONT directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Evening Floor Supervisor, The Savoy Hotel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FAIRMONT and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FAIRMONT
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
