At a Glance
- Tasks: Create stunning floral arrangements and exceed guest expectations in a luxury hotel setting.
- Company: Join The Savoy, an iconic British luxury hotel with a rich history.
- Benefits: Enjoy competitive pay, discounts at top restaurants, and global career development opportunities.
- Other info: Flexible role with opportunities to learn and grow in a dynamic team.
- Why this job: Be part of a team that turns moments into memories for guests in a five-star environment.
- Qualifications: Experience in luxury retail or hospitality, with strong communication and organisational skills.
The predicted salary is between 30000 - 32450 £ per year.
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
Your purpose will be:
- To be responsible for exceeding our guest expectations on a day-to-day basis within our Florist department.
- Assisting with daily tasks with retail shop, workroom, online orders and guest communication.
You will be accountable for:
- To ensure the flower shop and department meets the hotel brand & 5-star luxury standards.
- To ensure all guest flower requests are met with professional service.
- To take ownership of any guest request encountered to completion.
- To prepare all guest order requests as a priority and deliver to guest rooms.
- To ensure display stands are up to standard daily including pricing in flower shop.
- To assist with our guest orders as direct contact in a polite and helpful manner with genuine interest.
- To ensure guests are charged through our POS system.
- To ensure all guest requests have a trace, alert and preference on profile updated.
- To be passionate, creative and encourage all upsell and revenue opportunities.
- To ensure stock levels are maintained, organised and monitored.
- To assist Savoy Flowers Team with adhoc duties as required, especially at peak times.
- To work in a clean and tidy manner, clearing away things you are no longer using.
- Keep the floors clean and dry to avoid any slips or falls.
- To maintain and clean retail areas in the shop.
- To maintain amicable and co-operative working relations with other departments.
- To comply with all Food Hygiene and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself.
- Act in accordance with fire, health and safety regulations and follow the correct procedures when the situation arises.
- To carry out additional tasks as instructed and by reasonable request from the leadership team.
- Adhere to all Savoy policies and procedures as outlined by the hotel.
- Be an active colleague of the Savoy team in our mission of ‘Turning Moments into Memories’ for our guests.
Qualifications
What you will need to do in this role?
- 1 year experience in Luxury London Retail or Hospitality Industry.
- A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
- Enthusiastic and positive personality with the ability to build trusting relationships with others.
- Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
- Applicable job related skills as per Accountable Duties.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Colleague restaurant, interfaith prayer room and wellness room.
- Laundry services for all colleagues.
- Local discounts for F&B and retail.
Florist Intern at The Savoy Hotel in City of Westminster employer: FAIRMONT
At Fairmont St Andrews, we pride ourselves on being an exceptional employer that values independence and problem-solving skills, especially for our Night Front Office Agent role. Our supportive work culture is complemented by fantastic benefits such as a hassle-free commute, free meals, and employee discounts, all set against the stunning backdrop of St Andrews. We are committed to your growth and well-being, offering opportunities for professional development and regular team events to foster camaraderie and celebrate success.
StudySmarter Expert Advice🤫
We think this is how you could land Florist Intern at The Savoy Hotel in City of Westminster
✨Get to Know Your Local Hotspots
In the hospitality food service game, it’s essential to know the local scene. Spend some time visiting restaurants, cafes, and bars in your area, especially those you’d love to work at. Chat with the staff, show genuine interest, and drop off your CV—some places prefer in-person applications over online submissions!
✨Leverage Your University’s Network
If you’re currently a student, don’t forget to tap into your university’s career services. They often have exclusive internship opportunities in hospitality, and they might host job fairs or networking events specifically for students. Use these platforms to connect with employers like FAIRMONT—a solid foot in the door!
✨Showcase Your Personality
When applying for internships in the food service industry, a great personality can set you apart. Use your social media profiles to show off your passion for food and hospitality. Post about your favourite dishes, share reviews, or even blog about your experiences in culinary adventures. Employers love to see that spark!
✨Get Involved in Local Events
Participate in local food festivals, pop-up events, or culinary classes. These are fantastic opportunities to network and get to know people in the industry. Many times, internship offers pop up from these engagements, so keep your eyes open and be ready to seize the moment!
We think you need these skills to ace Florist Intern at The Savoy Hotel in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In the hospitality-food-service game, customer service is key! Make sure your CV lists any relevant experience and highlights your ability to communicate with customers. Describe any roles where you've handled inquiries or resolved issues, as this will show that you can keep guests happy and engaged.
Include Relevant Certifications:Got any food safety, hygiene, or customer service certifications? Don’t forget to include them in your application! These can give you the edge we need at FAIRMONT because they demonstrate your knowledge of industry standards and commitment to excellent service.
Craft a Passionate Cover Letter:For an internship, showcase your enthusiasm for the hospitality industry in your cover letter. Tell us why you're eager to learn and how this experience will help you grow. Mention any particular areas of interest within the food service sector – it’ll make your application stand out!
Tailor Your Application to FAIRMONT:Every place has its vibe! Research FAIRMONT and tailor your application materials to reflect our mission and values. This might mean tweaking your CV to highlight experiences that align with our style or mentioning specific reasons why you want to join our team in your cover letter.
How to prepare for a job interview at FAIRMONT
✨Show Your Passion for Service
In hospitality, it's all about that warm, welcoming vibe! We should demonstrate our enthusiasm for customer service during the interview. Think of examples where you've gone above and beyond for someone — even if it's just helping a friend or family member. It's not just about experience; your attitude counts for a lot in this field.
✨Master the Menu
If you're applying for an internship at FAIRMONT, spend some time looking at their menu or services. Get familiar with their special dishes or unique offerings and be ready to talk about what excites you about them. This knowledge can impress the interviewers and show that you're genuinely interested in what they do.
✨Be Ready for Scenario-Based Questions
Expect some questions that put you in hypothetical situations, like how you'd handle a difficult customer. Prepare by thinking through a few scenarios beforehand and how you would respond. This will help showcase your problem-solving skills and calm demeanour — essential traits in hospitality!
✨Highlight Your Willingness to Learn
As an intern, they want to see that you’re eager to absorb knowledge and develop your skills. Make sure to express your interest in not just doing tasks, but actually learning the ropes of the industry. Share what you hope to take away from the internship at FAIRMONT, whether it's mastering specific equipment or learning about team dynamics.
