At a Glance
- Tasks: Oversee guest experiences and manage the front office team at The Savoy.
- Company: Join the iconic Savoy Hotel, a leader in luxury hospitality since 1889.
- Benefits: Enjoy competitive salary, 31 days holiday, and exclusive discounts at top restaurants.
- Other info: Flexible role with opportunities for career growth in a supportive environment.
- Why this job: Be part of a legendary hotel and create unforgettable memories for guests.
- Qualifications: Experience in luxury hospitality and a passion for exceptional service required.
The predicted salary is between 30000 - 32450 £ per year.
The Savoy is one of the world's most iconic hotels.
We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence.
We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen.
Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace.
We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
- Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
- HR in Hospitality Awards 2025
- Excellence in Employee Experience
- HR Team of the Year
- HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
- Institute of Hospitality Awards 2025
- Talent Development Team of the Year
Job Description
- Department: Front Office
- Inspired andsupportedby: Front Office Manager
We areseekingfora motivated duty manager to join the front office team, responsible overseeing the guest experience, liaising between departments and handling challenging guests and situations.
Responsibilities
- Ensure that complaints are dealt with quickly and efficiency withdiscretion.
- To log all operational incidents that may affect the business or have an impact on guest service in the Guest Recovery logand ensureappropriate follow-upon all incidents.
- Liaise with all relevant departments to ensure exceptional guest service
- Assistin managing and leading the reception team, including assisting with training requirements for the department
- Support the reception team whennecessarywith check in and check out
- Meet and greet with VIP arrivals
- Assistin achieving the departmentalobjectivesof maximizing occupancy, maintainingand building on the reputation of the hotel and ensuring that businessobjectivesare accomplished
- Attend to the Front Hall to welcome our guests
- Assistin achieving the KPIs, including upselling, loyaltyenrolmentsand RPS target.
Qualifications
Whatyou willneed to do in this role?
- Experience within a similar role in a fast paced luxury environment is essential
- Passion for highly personalised service
- Be a team player withgood communicationskills
- Ability to work in a high pressuredenvironment
- Excellent attention to detail
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’sin it for you?
- Competitive salary and benefits including pension and life assurance
- 31 days of holiday including public holidays (increase to 33 days after 5 years)
- Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
- Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
- Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
- Free stay at The Savoy after successful completion of probation
- 50% discount at our iconic American & Beaufort Bars
- 50% discount at our world-famous Afternoon Tea
- 50% discount at our spa and florist
- 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
- 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
- Laundry services & dry cleaning for uniformed and non-uniformed colleagues
- Colleague gym facility and Virgin Active gym membership discount
- Employeeassistanceprogramme
- Annual optician reimbursements for eye tests and glasses
- Colleague restaurant
- Local F&B, retailand gym discounts
- Interfaith prayer room
- Wellness room
- Cycle to work scheme
- #J-18808-Ljbffr
Duty Manager, The Savoy Hotel in City of Westminster employer: FAIRMONT
At Fairmont St Andrews, we pride ourselves on being an exceptional employer that values independence and problem-solving skills, especially for our Night Front Office Agent role. Our supportive work culture is complemented by fantastic benefits such as a hassle-free commute, free meals, and employee discounts, all set against the stunning backdrop of St Andrews. We are committed to your growth and well-being, offering opportunities for professional development and regular team events to foster camaraderie and celebrate success.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager, The Savoy Hotel in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FAIRMONT. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FAIRMONT
Don't be shy about reaching out to FAIRMONT directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager, The Savoy Hotel in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FAIRMONT and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FAIRMONT
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
