At a Glance
- Tasks: Create memorable experiences for guests while serving drinks in a luxury bar setting.
- Company: The Savoy Hotel, an iconic British luxury hotel with a rich history.
- Benefits: Competitive pay, 31 days holiday, discounts, and wellness perks.
- Other info: Flexible shifts and opportunities for career growth in a vibrant environment.
- Why this job: Join a fun team at a world-renowned bar and learn five-star hospitality.
- Qualifications: 1-2 years experience in luxury hospitality and a passion for service.
The predicted salary is between 18.7 - 18.7 £ per hour.
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality. Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace.
Your purpose will be to create a sophisticated and memorable experience for each and every guest who walks through the door no matter who they are. Whilst remembering the order and serving the correct drink is important, making an emotional connection with our guests and making their time in the bar memorable (in a good way) is most important. You will be looking after several tables at once, talking with the guests, making recommendations if needed, as well as collaborating and clearly communicating with the host, bar, and management team to ensure a seamless five-star experience for our guests.
Learning and following our five-star standards will be a requirement and key to your success; the expectation being that you will perform to measurable targets. You will learn how to deliver five-star hospitality, and you will be trained on service sequence and standards; as well as being expected within a reasonable timescale to be confident in your knowledge of our cocktails, champagnes, wines and food that we serve. You will attend trainings and learn from other team members on a daily basis as well as being coached by your leader on the job. Above all, you will be part of a great team and community that has a lot of fun and proudly gets to represent The Savoy.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What you will need to do this role:
- 1-2 years serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of five-star hospitality and what it takes to deliver it
- Quick thinking, resourceful and able to solve problems 'in the moment'
- Ability to remain calm and courteous at all times
- Ability to work well under pressure in a fast-paced and changing environment
- Able to work collaboratively as part of a team
- Willing to work in rotating shifts including weekends and public holidays
- Good knowledge of spoken and written English
- Rights to work in the UK
- Basic knowledge of a POS System
- Basic knowledge of Open table
What’s in it for you?
- Competitive salary, pension, and life assurance
- 31 days of holiday (including public holidays) increasing to 33 days after 5 years
- Cashback for wellbeing/healthcare expenses & Perkbox
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Employee assistance program
- Optician reimbursements, and local discounts for F&B and retail
Bar Server (0-hour Casual Contract), The Savoy Hotel employer: FAIRMONT
At Fairmont St Andrews, we pride ourselves on being an exceptional employer that values independence and problem-solving skills, especially for our Night Front Office Agent role. Our supportive work culture is complemented by fantastic benefits such as a hassle-free commute, free meals, and employee discounts, all set against the stunning backdrop of St Andrews. We are committed to your growth and well-being, offering opportunities for professional development and regular team events to foster camaraderie and celebrate success.
StudySmarter Expert Advice🤫
We think this is how you could land Bar Server (0-hour Casual Contract), The Savoy Hotel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FAIRMONT. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FAIRMONT
Don't be shy about reaching out to FAIRMONT directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bar Server (0-hour Casual Contract), The Savoy Hotel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FAIRMONT and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FAIRMONT
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
