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- Tasks: Deliver exceptional service and create memorable experiences for guests at The Savoy's F&B outlets.
- Company: Join the iconic Savoy Hotel, renowned for its luxury and 5-star hospitality.
- Benefits: Enjoy competitive salary, generous holiday, wellness perks, and exclusive discounts at top hotels and restaurants.
- Why this job: Be part of a dynamic team in a prestigious environment, enhancing your skills in luxury service.
- Qualifications: 1-2 years in luxury hospitality, passion for service, and excellent communication skills required.
- Other info: Flexible roles with opportunities for growth and multi-skilling in a fast-paced setting.
The predicted salary is between 20000 - 30000 £ per year.
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You will be accountable for:
- Delivering a memorable and professional Forbes 5-star service experience in our outlets, across all our F&B outlets
- Advising guests through enthusiastically sharing your knowledge about our F&B
- Delivering on all standards, policies, and procedures to create memorable luxury
- Maintaining a professional, smart, and neatly groomed 5-star appearance
Your key responsibilities & contribution will be:
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
- Assisting guests regarding menu choices in an informative and enthusiastic way
- Taking reservations with all required details in a welcoming and friendly manner
- Boosting our revenue through upselling and other creative initiatives
- Sharing knowledge of offerings, promotions, preparation, general hotel knowledge, and Savoy stories
- Following all health & safety policies when handling food and beverage
- Carrying out administrative duties, including printing menus and managing stationary requisitions
Qualifications
What you will need to do this role:
Essential:
- 1-2 years serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of 5-star hospitality and what it takes to deliver it
- Empathetic with a talent for building rapport and reading each guest’s desired level of interaction
- Quick thinking, resourceful, and able to solve problems ’in the moment’
- Ability to always remain calm and courteous
- Ability to work well under pressure in a fast-paced and changing environment
- Able to work collaboratively as part of a team
- Willing to work in rotating shifts including weekends and public holidays
- Excellent knowledge of spoken and written English
Desirable:
- Basic knowledge of a POS System
- Basic knowledge of OpenTable
- Industry-related certifications (e.g., WSET)
- Basic knowledge of a PMS system (Opera)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to meet guest and colleague needs.
Additional Information
What’s in it for you?
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts at Savoy, Fairmont, Raffles, and Accor hotels (including friends & family rates)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room, and wellness room
- Laundry services for colleagues
- Gym access, cycle-to-work scheme, and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes, optician reimbursements, and local discounts for F&B and retail
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Bar Host, The Savoy Hotel employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bar Host, The Savoy Hotel
✨Tip Number 1
Familiarise yourself with the Savoy's history and unique offerings. Being able to share interesting stories about the hotel and its services will not only impress your interviewers but also demonstrate your passion for the role.
✨Tip Number 2
Practice your upselling techniques. Think of creative ways to recommend menu items or promotions that align with the luxury experience expected at The Savoy. This will show your proactive approach to boosting revenue.
✨Tip Number 3
Prepare to showcase your ability to handle high-pressure situations. Think of examples from your past experiences where you successfully managed difficult guests or busy periods, as this is crucial in a fast-paced environment like The Savoy.
✨Tip Number 4
Network with current or former employees of The Savoy. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Bar Host, The Savoy Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality. Emphasise any previous roles where you delivered high-quality service, particularly in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for 5-star hospitality. Mention specific experiences that demonstrate your ability to build rapport with guests and handle pressure effectively.
Showcase Relevant Skills: In your application, clearly outline skills that align with the job description, such as upselling techniques, knowledge of food and beverage, and any experience with POS systems or OpenTable.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at FAIRMONT
✨Show Your Passion for 5-Star Service
Make sure to express your enthusiasm for luxury hospitality during the interview. Share specific examples from your previous experience that demonstrate your understanding of what it takes to deliver exceptional service.
✨Demonstrate Your Knowledge of F&B
Be prepared to discuss your knowledge of food and beverage offerings. You might be asked about menu items or how to upsell effectively, so brush up on any relevant details and be ready to share your insights.
✨Exhibit Calmness Under Pressure
The role requires working in a fast-paced environment, so be ready to showcase your ability to remain calm and courteous even when things get hectic. Consider sharing a story where you successfully managed a challenging situation.
✨Highlight Teamwork Skills
Since the position involves working collaboratively, emphasise your ability to work as part of a team. Provide examples of how you've contributed to team success in past roles, especially in high-pressure settings.
