At a Glance
- Tasks: Support the Front Office team and create memorable guest experiences.
- Company: Join one of Scotland's prestigious five-star resorts.
- Benefits: Competitive salary, staff discounts, free gym access, and regular social events.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Lead a passionate team and develop your career in hospitality.
- Qualifications: Previous supervisory experience and a passion for exceptional service.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for an enthusiastic Assistant Reception Manager to support the day-to-day operation of our Front Office team.
This is an exciting opportunity for someone who is passionate about exceptional customer service, enjoys leading from the front, and wants to develop their career within one of Scotland's most prestigious five-star resorts.
What you will be doing
As Assistant Reception Manager, you'll play a key role in ensuring our Front Office operation runs smoothly, efficiently and professionally every day.
Working closely with the Reception Manager, you'll lead by example, creating memorable guest experiences while motivating and developing a talented team.
- Supporting the day-to-day management of Reception and Switchboard operations.
- Leading, coaching and inspiring a team of Front Office Supervisors and Reception Agents to deliver exceptional guest service.
- Creating a positive, energetic and engaging working environment where colleagues can thrive.
- Ensuring every guest receives a personalised, luxury experience that exceeds expectations.
- Maintaining the highest standards of service, brand compliance and operational excellence.
- Monitoring departmental procedures, audits, cash handling and operational controls.
- Working collaboratively with other departments to ensure seamless communication and outstanding guest experiences.
- Supporting recruitment, onboarding, training and succession planning within the Front Office team.
- Managing rotas and staffing levels to meet business demands while achieving payroll targets.
- Driving guest satisfaction scores and departmental objectives, including CES and brand standards.
- Leading departmental meetings, daily briefings and regular one-to-one conversations with the team.
- Taking ownership of guest concerns and empowering your team to resolve issues confidently and professionally.
- Identifying opportunities to improve processes and enhance the overall guest journey.
- Supporting the wider hotel operation and carrying out additional duties as required.
Qualifications
What We’re Looking For
We're looking for someone who brings energy, positivity and a genuine passion for hospitality.
You’ll ideally have
- Previous supervisory or management experience within a hotel Front Office environment.
- A passion for delivering exceptional guest experiences.
- Excellent leadership and coaching skills with the ability to motivate others.
- Outstanding communication and interpersonal skills.
- Strong organisational skills and the ability to prioritise in a busy environment.
- Confidence making operational decisions and resolving guest concerns.
- A proactive, hands-on approach with excellent attention to detail.
- Flexibility to work shifts, including weekends and bank holidays, in line with business needs.
- Additional Information
What’s In It For You?
- Competitive salary
- Opportunities for development and progression across the hotel and wider group
- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- Staff discounts across food & beverage and hotel stays
- Employee rates for Spa treatments and green fees
- Free access to gym and pool services
- Regular social events
- #J-18808-Ljbffr
Assistant Reception Manager employer: FAIRMONT
At Fairmont St Andrews, we pride ourselves on being an exceptional employer that values independence and problem-solving skills, especially for our Night Front Office Agent role. Our supportive work culture is complemented by fantastic benefits such as a hassle-free commute, free meals, and employee discounts, all set against the stunning backdrop of St Andrews. We are committed to your growth and well-being, offering opportunities for professional development and regular team events to foster camaraderie and celebrate success.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FAIRMONT. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FAIRMONT
Don't be shy about reaching out to FAIRMONT directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Reception Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FAIRMONT and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FAIRMONT
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
