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- Tasks: Assist in managing the Front Office and inspire the team to deliver outstanding service.
- Company: Fairmont Windsor Park, a luxurious five-star hotel in stunning English countryside.
- Benefits: Competitive salary, 28 days holiday, free meals, and discounts for friends and family.
- Why this job: Join a dynamic team and make a real impact on guest experiences in a beautiful setting.
- Qualifications: Strong leadership skills, experience in hospitality, and a positive, proactive attitude.
- Other info: Exciting career progression opportunities within the growing Arora group.
The predicted salary is between 28800 - 43200 £ per year.
About us... Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
A bit about what you will do... Assistant Front of House Managers in our luxurious hotel assist in managing all aspects of the Front Office, inspiring the team to consistently provide outstanding service and exceed guests' expectations. Assists the Front of House Manager in all aspects of their duties. Lead by example and foster team dynamics to ensure the team remain focused on meeting guests' needs and brand standards. Provide input for Front Office departmental meetings and deputise in the Front of House Manager's absence. Be aware of credit policies and procedures and liaise closely with the Finance department to ensure that credit procedures are properly carried out. Compile statistics for Front Office and provide related reports. Assist with management of rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures. Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience. Coach, train, and support the team to provide consistently high standards while continually looking to improve.
More about you... Strong leadership and motivational abilities. Exceptional attention to detail and drive to maintain high standards. Clear communicator with the ability to interact across all levels. Excellent organisational skills. Proven experience in managing, coaching, challenging and developing teams. Approachable and positive manner with a 'can do' attitude. Ability to use initiative in challenging situations and under pressure. Proactive approach to problem-solving. A smart and professional appearance. Proven track record in a similar position within a 5-star hotel. Good working knowledge of Opera PMS and Microsoft Office. Bachelor's degree in hotel management preferred. Excellent standard of English, both written and spoken.
What's in it for you ... Competitive salary. Holiday – 28 days holiday, enhanced after 5 years of service. But there's more... Free meals on duty. Complimentary on-site parking is available whilst on duty. Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station. Discounted employee friends family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Assistant Front Of House Manager in Surrey employer: Fairmont Windsor Park
Contact Detail:
Fairmont Windsor Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Of House Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Fairmont Windsor Park. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Show off your personality during interviews! We want to see your approachability and positive attitude shine through. Remember, it’s not just about your skills; it’s about how you fit into our team dynamics.
✨Tip Number 3
Prepare for situational questions! Think of examples where you've led a team or solved a problem under pressure. We love hearing about your proactive approach and how you maintain high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our amazing team at Fairmont Windsor Park.
We think you need these skills to ace Assistant Front Of House Manager in Surrey
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Assistant Front Of House Manager role. Highlight your relevant experience and skills that match what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fairmont Windsor Park
✨Know the Hotel Inside Out
Before your interview, take some time to research Fairmont Windsor Park. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you tailor your answers to align with their brand.
✨Showcase Your Leadership Skills
As an Assistant Front of House Manager, demonstrating strong leadership is key. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you inspire and motivate others.
✨Emphasise Attention to Detail
In the hospitality industry, attention to detail can make or break a guest's experience. Think of specific instances where your keen eye for detail has positively impacted service delivery. Highlighting this skill will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Practice responses to common situations you might face in a front office role, such as handling difficult guests or managing unexpected changes in occupancy. This will demonstrate your proactive approach.
