At a Glance
- Tasks: Assist guests with reservations, changes, and cancellations while providing top-notch customer service.
- Company: Join the luxurious Fairmont Windsor Park, a stunning five-star hotel in the English countryside.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and exciting employee perks.
- Other info: Exciting career progression opportunities await in our rapidly growing company.
- Why this job: Be part of a passionate team and grow your career in a prestigious hotel environment.
- Qualifications: Strong communication skills and a knack for organisation; hospitality experience is a plus.
The predicted salary is between 29640 - 29640 £ per year.
Salary – £29,640 plus service charge.
Holiday – 28 days holiday, enhanced after 5 years of service.
- Free meals on duty.
- Uniform offered and dry cleaned.
- Complimentary on-site parking is available whilst on duty.
- Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us... Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
A bit about what you will do... Reservation Agents in our team are passionate about customer service. They demonstrate warmth and excellent communication when guests get in touch. They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests. Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email. Answer questions about the hotel. Imputing and accessing data in our reservations system. Maximizing sales and room occupancy.
More about you... Providing high quality service comes naturally to you. Strong organizational skills and attention to detail. Very good at multi-tasking and remaining calm under pressure. Excellent communicator with a high standard of written and spoken English. A smart and professional appearance. 5-star hotel experience in a similar role a real advantage. Opera PMS and Marsha experience a plus.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Reservations Agent employer: Fairmont Windsor Park
Fairmont Windsor Park is an exceptional employer, offering a unique blend of luxury and nature in a stunning countryside setting. With a strong focus on employee development and a supportive work culture, team members are encouraged to grow their skills while delivering outstanding service in a five-star environment. The hotel's commitment to excellence ensures that every staff member plays a vital role in creating memorable experiences for guests, making it a truly rewarding place to work.
