At a Glance
- Tasks: Lead the reception team to deliver outstanding guest experiences in a luxurious hotel.
- Company: Fairmont Windsor Park, a stunning five-star hotel in the English countryside.
- Benefits: Competitive salary, 28 days holiday, free meals, and employee discounts.
- Other info: Exciting career progression opportunities within the rapidly growing Arora group.
- Why this job: Join a dynamic team and make a real impact on guest satisfaction and hotel success.
- Qualifications: Strong leadership skills and experience in a similar role within a five-star hotel.
The predicted salary is between 25000 - 30000 £ per year.
About us... Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
A bit about what you will do... Reception Managers in our luxurious hotel ensure the service provided by the reception team is consistently outstanding and exceeds guests’ expectations throughout their stay. Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards. Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets. Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions. Implement sales, marketing and rates policies as defined by the Revenue Manager. Deal with any guest concerns promptly, attentively and efficiently. Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience. Coach, train, and support the team to provide consistently high standards, while continually looking to improve. Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
More about you... Strong leadership and motivational abilities. Exceptional attention to detail and drive to maintain high standards. Strong communication, interpersonal and organisational skills. Proven experience in managing, coaching and developing teams. Approachable and positive manner with a “can do” attitude. Ability to use initiative in challenging situations and under pressure. A smart and professional appearance. Proven track record in a similar position within a 5-star hotel. Good working knowledge of Opera PMS and Microsoft Office. Excellent standard of English, both written and spoken.
What’s in it for you… Competitive salary. Holiday – 28 days holiday, enhanced after 5 years of service. But there’s more... Free meals on duty. Complimentary on-site parking is available whilst on duty. Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Reception Manager employer: Fairmont Windsor Park
Fairmont Windsor Park is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, generous holiday allowances, and a range of unique benefits such as free meals on duty and discounted rates for friends and family, employees are supported both personally and professionally. The hotel's commitment to growth ensures ample opportunities for career advancement within the prestigious Arora group, making it an ideal place for those seeking a rewarding and fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fairmont Windsor Park. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fairmont Windsor Park
Don't be shy about reaching out to Fairmont Windsor Park directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fairmont Windsor Park and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fairmont Windsor Park
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
