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- Tasks: Lead the Wellness Spa team to deliver exceptional guest experiences and manage operations.
- Company: Join Fairmont Windsor Park, a stunning five-star hotel in the heart of English countryside.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and discounts at Arora Hotels.
- Other info: Exciting career progression and development opportunities await you!
- Why this job: Be part of a dynamic team in a luxurious environment with growth opportunities.
- Qualifications: Excellent communication skills and a passion for high-quality service.
The predicted salary is between 25000 - 35000 £ per year.
Salary - Competitive!
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Complimentary on-site parking is available whilst on duty.
- Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us... Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
A bit about what you will do... The Wellness Spa Reception Manager is responsible for leading the Wellness Spa Concierge and Wellness Spa attendant teams to operational excellence. Recognise arrivals of all VIP guests & Wellness Spa members arriving in both the Wellness Spa and hotel. Responsible for driving the guest experience and communication amongst the colleagues, orchestrating a smooth guest sequence delivery. Ensure guest/member preferences and special requests are accommodated to the best of the property’s abilities. Support strategic initiatives for the Wellness Spa and wellness areas. Duty manager on shift for Wellness Spa in the absence of HOD. Train Wellness Spa concierge team to ensure they deliver outstanding guest service.
More about you... Providing high-quality service comes naturally to you. Excellent communication and interpersonal skills. A smart and professional appearance. You value being part of a team and supporting your colleagues. Ability to work without direct supervision. Most of all, you will have an approachable, positive, and proactive manner.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Head Spa Receptionist employer: Fairmont Windsor Park
Contact Detail:
Fairmont Windsor Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Spa Receptionist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes Fairmont Windsor Park special and think about how your skills align with their values. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your communication skills! Role-play common interview questions with a friend or family member. Being able to articulate your thoughts clearly and confidently can make all the difference when you're trying to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team at Fairmont Windsor Park.
We think you need these skills to ace Head Spa Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head Spa Receptionist role. Highlight your customer service experience and any relevant management skills to show us you’re the perfect fit!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working at Fairmont Windsor Park and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Personality: We love a bit of personality! Don’t be afraid to let your unique style come through in your application. We’re looking for someone who’s approachable and positive, so let that shine in your writing.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application lands right where it needs to be. We can’t wait to hear from you!
How to prepare for a job interview at Fairmont Windsor Park
✨Know the Company Inside Out
Before your interview, take some time to research Fairmont Windsor Park. Understand their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Head Spa Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to drive the guest experience and support your colleagues.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and professionally for your interview. Since the role involves maintaining a professional appearance, showing that you understand this expectation will set a positive tone right from the start.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how they measure success in the role. It shows that you’re engaged and thinking about how you can contribute to the team.