At a Glance
- Tasks: Lead daily operations in restaurants and bars, ensuring exceptional guest experiences.
- Company: Join Fairmont Windsor Park, a luxurious five-star hotel in stunning English countryside.
- Benefits: Competitive salary, 28 days holiday, free meals, and discounts for friends and family.
- Other info: Exciting career progression opportunities within the rapidly growing Arora group.
- Why this job: Be a hands-on leader in a vibrant environment, driving service excellence and team engagement.
- Qualifications: Proven leadership skills and experience in a similar role within a five-star hotel.
The predicted salary is between 40000 - 50000 £ per year.
About us... Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
A bit about what you will do... This position is responsible for the day-to-day leadership and operational excellence across the restaurants, bars and room service. This role is highly floor-focused and requires a visible, hands-on leader who supports teams during service, drives exceptional guest experiences, upholds luxury service standards, and maximizes commercial performance. This position oversees the development and implementation of departmental strategies and ensures implementation of the group and brand service strategy and initiatives.
- Create an environment for success where team and colleague engagement is at a high level to complement the service quality and great hotel product.
- Direct day-to-day staffing requirements, plan and assign work alongside the Fourth system, and establish performance and development goals for the team members.
- Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
- Be consistently present within the outlets during service periods to lead operations and support teams.
- Drive a culture of service excellence through active floor management and visible leadership.
- Ensure all outlets operate efficiently while maintaining high standards of presentation, cleanliness, and atmosphere.
- Monitor guest journey standards and continuously identify areas for enhancement.
- Establish and achieve quality guest satisfaction goals.
- Respond in a courteous and prompt manner to all guest questions, complaints, reviews and/or requests ensuring a high level of guest satisfaction.
- Manage local food and beverage marketing programmes for the hotel.
- Participate in and maintain system-wide food and beverage marketing programmes and promotions.
- Maintain a departmental health & safety file within their department to record all training, risk assessments, safe systems of work, safety tours and equipment checks.
- Drive outlet revenue through active upselling and commercial awareness.
- Monitor sales performance and implement initiatives to increase average spend and guest capture.
- Analyze outlet trends and collaborate on promotional and activation opportunities.
- Support achievement of departmental budgets and financial targets.
- Monitor labour productivity and operational efficiency.
- Develop and lead the food and beverage sales plan to ensure all sales opportunities are maximized where possible to enhance revenue.
- Set and lead promotions that enhance the offering and create a unique experience for the guests whilst driving revenue.
More about you... Strong leadership and motivational abilities. Clear communicator with the ability to interact across all levels. Driven to deliver outstanding and memorable guest service, with a natural ability to inspire others to do the same. Proven experience in multi-departmental budgeting and forecasting, with a comprehensive understanding of all financial aspects. Excellent analytical and organisational skills, with exceptional attention to detail. Proven track record in managing, coaching, challenging and developing large teams. Approachable and positive manner with a can-do attitude. A smart and professional appearance. Proven experience in a similar position within a 5-star hotel. Excellent standard of English, both written and spoken. Holder of an Alcohol License, Food Hygiene and Health & Safety Certificate.
What's in it for you: Competitive salary, 28 days holiday, enhanced after 5 years of service. Free meals on duty. Complimentary on-site parking is available whilst on duty. Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Food & Beverage Operations Manager in Guildford employer: Fairmont Windsor Park
Fairmont Windsor Park is an exceptional employer, offering a vibrant work culture that prioritises employee engagement and development. With competitive salaries, generous holiday allowances, and a range of unique benefits including complimentary meals, discounted rates, and career progression opportunities within the prestigious Arora group, this five-star hotel provides a rewarding environment for those passionate about delivering outstanding guest experiences in a stunning countryside setting.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Operations Manager in Guildford
✨Tip Number 1
Get to know the company culture before your interview. Fairmont Windsor Park is all about luxury and exceptional guest experiences, so show us you understand that vibe. Research their values and think about how your leadership style aligns with their mission.
✨Tip Number 2
Practice your floor management skills! Since this role is highly hands-on, be ready to discuss how you’ve led teams during busy service periods. Share specific examples of how you’ve driven guest satisfaction and operational excellence in previous roles.
✨Tip Number 3
Show off your analytical side! We want to hear about how you've used data to boost sales or improve service standards. Be prepared to talk about your experience with budgeting and forecasting, as it’s crucial for maximising our commercial performance.
✨Tip Number 4
Don’t forget to highlight your coaching and mentoring skills. We’re looking for someone who can inspire and develop a large team. Share stories of how you’ve motivated staff and created a positive work environment, as that’s key to maintaining high service quality.
We think you need these skills to ace Food & Beverage Operations Manager in Guildford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the food and beverage industry shine through. We want to see your enthusiasm for creating exceptional guest experiences and how you can bring that passion to our team at Fairmont Windsor Park.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Food & Beverage Operations Manager role. Highlight your relevant experience in luxury settings and any leadership roles you've held. We appreciate candidates who take the time to align their skills with what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary details. Remember, clarity is key!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at Fairmont Windsor Park
✨Know Your Venue
Before the interview, take some time to research Fairmont Windsor Park. Familiarise yourself with their dining options, guest experiences, and any recent news or events. This will not only show your genuine interest but also help you tailor your answers to align with their values and service standards.
✨Showcase Your Leadership Style
As a Food & Beverage Operations Manager, your leadership skills are crucial. Be prepared to discuss specific examples of how you've motivated teams, handled conflicts, and driven service excellence in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Financial Acumen
Since the role involves budgeting and forecasting, brush up on your financial knowledge. Be ready to discuss how you've managed budgets in the past, analysed sales trends, and implemented strategies to enhance revenue. Highlight any successful initiatives you've led that resulted in increased profitability.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you assess if the position is the right fit for you. Ask about their approach to guest satisfaction and how they measure success in the food and beverage department.
