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- Tasks: Lead a team to deliver exceptional guest experiences in a luxurious hotel setting.
- Company: Fairmont Windsor Park, a stunning five-star hotel in the English countryside.
- Benefits: Competitive salary, 28 days holiday, free meals, and discounts for friends and family.
- Why this job: Join a dynamic team and make a real impact on guest satisfaction and loyalty.
- Qualifications: Strong leadership skills and experience in a similar role at a five-star hotel.
- Other info: Exciting career progression opportunities within a rapidly growing company.
The predicted salary is between 30000 - 40000 £ per year.
About us... Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
A bit about what you will do... Guest Relations Managers in our luxurious hotel ensure the service provided by the Guest Relations team is consistently outstanding and exceeds guests' expectations on all occasions. Manage and inspire the team to have a proactive approach to customer service which extends beyond the lobby area. Ensures the team accurately profiles our guests by capturing all relevant information, comments and preferences. Manage and prepare for all VIP and regular guest arrivals, maintaining contact throughout their stay to exceed expectations and encourage repeat business. Coordinate with other departments to ensure all guest requests are fulfilled in a timely and efficient manner. Manage guest feedback across all platforms ensuring appropriate responses and follow-ups. Share this feedback with the wider hotel team. Coach, train, and support the team to provide consistently high standards, while continually looking to improve. Develop and implement strategies to enhance guest satisfaction and loyalty.
More about you...
- Strong leadership and motivational abilities.
- Exceptional attention to detail and drive to maintain high standards.
- Excellent problem-solving and decision-making skills.
- Strong communication, interpersonal and organisational skills.
- Confidence and professionalism when interacting with high profile guests.
- Proven experience in managing, coaching and developing teams.
- Approachable and positive manner with a can-do attitude.
- Ability to remain calm under pressure.
- A smart and professional appearance.
- Proven track record in a similar position within a 5-star hotel.
- Proficiency in Opera PMS and Microsoft Office.
- Excellent standard of English, both written and spoken.
- Experience of working with brand standards.
Whats in it for you: Competitive salary, 28 days holiday (enhanced after 5 years of service). Free meals on duty. Complimentary on-site parking is available whilst on duty. Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle to work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Guest Relations Manager employer: Fairmont Windsor Park
Contact Detail:
Fairmont Windsor Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Fairmont Windsor Park or similar hotels. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest relations. Think about how you would handle specific scenarios, like managing VIP guests or resolving complaints. We want you to shine!
✨Tip Number 3
Show off your personality! When you meet potential employers, let your passion for guest relations and customer service come through. Remember, they’re looking for someone who fits their team culture as much as their skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Fairmont Windsor Park.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Guest Relations Manager role shine through. We want to see how much you care about providing outstanding service and creating memorable experiences for our guests.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in luxury hospitality. We love seeing specific examples of how you've managed teams or improved guest satisfaction in previous roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that showcases your skills without unnecessary fluff. Remember, attention to detail is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Fairmont Windsor Park.
How to prepare for a job interview at Fairmont Windsor Park
✨Know the Hotel Inside Out
Before your interview, make sure you research Fairmont Windsor Park thoroughly. Familiarise yourself with their services, values, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Leadership Skills
As a Guest Relations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you inspire and motivate others to maintain high standards.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest feedback. Think of specific scenarios where you've turned a negative experience into a positive one. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Dress to Impress
First impressions matter, especially in a five-star environment. Dress smartly and professionally for your interview. This reflects your understanding of the hotel's standards and your commitment to maintaining a polished appearance.