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- Tasks: Welcome guests, manage check-ins, and ensure a memorable stay.
- Company: Join Fairmont St. Andrews, a luxurious 5-star hotel in Scotland.
- Benefits: Enjoy competitive pay, staff discounts, and access to gym facilities.
- Why this job: Be part of a dynamic team delivering exceptional guest experiences in a stunning location.
- Qualifications: Service-oriented personality; experience with Opera is a plus.
- Other info: Flexible full-time and part-time roles available with growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland's most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world-class experience for dining and leisure activities, right here on property.
As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need.
A little bit about what you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalised experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
- Ensure all guest information is correct and entered correctly
- Perform a variety of administration tasks including guest correspondence and reporting tasks
- Actively promote the Fairmont Brand through adhering to our mission statement and values
Qualifications:
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
- Must be eligible to work in the UK
Additional Information:
- Competitive salary
- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee rates for Spa treatments and green fees
- Access to gym and pool services
- Growth opportunities
- On-the-job training
- Regular social events
Front Desk Agent employer: Fairmont St Andrews
Contact Detail:
Fairmont St Andrews Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
Familiarise yourself with the Fairmont brand and its values. Understanding their commitment to luxury and exceptional service will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice your customer service skills by role-playing common front desk scenarios. This will prepare you to handle guest requests and complaints effectively, showcasing your ability to provide a personalised experience.
✨Tip Number 3
Research the local area, especially St Andrews and its attractions. Being knowledgeable about the region will allow you to engage with guests and enhance their stay through recommendations.
✨Tip Number 4
Network with current or former employees of Fairmont St. Andrews. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Front Desk Agent position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and service-focused approach. Mention specific examples of how you've provided exceptional customer service in the past, and express your enthusiasm for working at Fairmont St. Andrews.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. If you have experience with Opera or similar systems, make sure to mention it, as this is a key requirement for the role.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Desk Agent.
How to prepare for a job interview at Fairmont St Andrews
✨Showcase Your Customer Service Skills
As a Front Desk Agent, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Familiarise Yourself with the Hotel
Research Fairmont St. Andrews thoroughly before the interview. Understand its facilities, services, and unique selling points. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Practice Your Communication Skills
Fluency in English is essential, but also consider how you can communicate effectively with guests from diverse backgrounds. Practise clear and friendly communication, as this will be key in making guests feel welcome and valued.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities. Think of scenarios where you had to handle guest complaints or manage multiple tasks at once, and be ready to discuss how you approached these challenges.
