At a Glance
- Tasks: Welcome guests to our serene spa and manage bookings with care.
- Company: Join the iconic Fairmont St. Andrews, a luxury hotel and resort.
- Benefits: Enjoy free stays, discounts, wellness support, and staff events.
- Other info: Flexible team player with opportunities for growth in a vibrant environment.
- Why this job: Be the face of relaxation and create memorable experiences for guests.
- Qualifications: Warm communicator with a passion for hospitality and wellness.
The predicted salary is between 20000 - 25000 £ per year.
Fairmont St Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland's most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility.
Step into a world of calm, care, and connection. We're looking for a Spa Receptionist who will be the welcoming face of our serene retreat - someone who brings warmth, professionalism, and genuine hospitality to every guest and member experience. As the first point of contact, you'll set the tone for relaxation and renewal, ensuring each guest feels valued, comfortable, and completely at ease from the moment they arrive.
What you'll be doing:
- Offering a warm and professional welcome to all spa guests and members.
- Providing robes, towels, and locker keys with thoughtful attention to detail.
- Sharing your knowledge of our spa facilities, treatments, and memberships to enhance the guest journey.
- Managing bookings and appointments efficiently in person and over the phone.
- Handling cash and card transactions with accuracy and care.
- Supporting the daily operations of the spa, including opening and closing duties.
- Taking an active role in building a strong, collaborative team environment.
- Developing a deep understanding of our treatments, spa products, and overall service offering.
- Remaining flexible and stepping in where needed to ensure a smooth and relaxing experience for every guest.
Qualifications:
- A warm, approachable communicator with a passion for wellness and hospitality.
- Organised and detail-oriented, with a calm and confident manner.
- Previous experience in a spa, beauty, or hospitality environment is an advantage.
- A team player who thrives in a guest-focused setting.
- Eligible to work in the UK.
Additional Information:
- Free annual night stay (permanent staff).
- Big hotel discounts for you, friends & family - plus worldwide Accor perks.
- Free staff shuttle, meals on duty & full access to pool, gym & classes.
- Half-price dining, spa savings & great golf/retail discounts.
- Complimentary golf & gym.
- Wellbeing support with VIVUP & long service rewards.
- Staff events, Christmas gifts & family celebrations.
Spa Receptionist - St Andrews in Fife employer: Fairmont St Andrews
Fairmont St. Andrews is an exceptional employer, offering a luxurious work environment in one of Scotland's most iconic 5-star hotels. With a strong focus on employee wellbeing, staff enjoy generous benefits such as free annual stays, extensive discounts, and access to top-notch facilities, all while being part of a collaborative team that values warmth and professionalism. The hotel's commitment to personal growth and development ensures that every team member can thrive in their role, making it a truly rewarding place to work.
