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- Tasks: Lead a team to deliver exceptional breakfast and afternoon tea experiences.
- Company: Join the iconic Fairmont St. Andrews, a luxury 5-star hotel.
- Benefits: Competitive salary, pension scheme, staff discounts, and complimentary meals.
- Why this job: Be part of a dynamic team in a fast-paced, elegant environment.
- Qualifications: Experience in food and beverage supervision and high-end guest service.
- Other info: Opportunities for career growth and regular team social events.
The predicted salary is between 30000 - 40000 £ per year.
Fairmont St Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland's most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world-class experience for dining and leisure activities, right here on property.
We are seeking an exceptional Breakfast & Afternoon Tea Supervisor to lead the delivery of refined, memorable dining experiences within one of our most elegant outlets. This is a hands-on leadership role, perfect for someone who thrives in a fast-paced environment while maintaining the highest standards of service, presentation and guest care. With a passion for hospitality and an eye for detail, you will guide and inspire the team, ensuring every guest experience reflects the warmth, sophistication and excellence expected within a five-star setting.
Key Responsibilities
- Take responsibility for the restaurant during shifts, allocating duties, monitoring performance, and ensuring smooth operations.
- Oversee and orchestrate the service of food and beverages, anticipating guest needs and responding positively to special requests.
- Motivate, train, and lead the team, fostering a professional and positive working environment.
- Attend to all guest requests with professionalism, ensuring exceptional guest experiences at all times.
- Delegate effectively, ensuring every table is attended to with care, efficiency and impeccable timing.
- Maintain the highest standards of cleanliness and presentation, ensuring the outlet is always beautifully set and service-ready.
- Uphold and embed all service standards, including LQA and Fairmont brand expectations.
Additional Responsibilities
- Support the Outlet Manager with recruitment, onboarding and ongoing training, helping to build a strong and engaged team.
- Contribute to CES (Colleague Engagement Survey) initiatives, driving team morale and a culture of continuous improvement.
- Champion brand values in everything you do, acting as a role model for service excellence.
- Provide flexible support across the outlet and wider property as required.
Qualifications
- Proven experience in a supervisory role within Food & Beverage (restaurant, lounge, or afternoon tea service).
- Strong background in delivering high-end guest service in a luxury hospitality environment.
- Experience managing and motivating a team, including training and performance development.
- Confident in handling guest complaints and resolving issues promptly and professionally.
Additional Information
- Competitive salary package including gratuities.
- Company pension scheme for your future security.
- Staff shuttle service to and from St Andrews.
- Complimentary staff canteen with fresh daily meals.
- 50% discount in our Food & Beverage outlets.
- Exclusive employee rates for spa treatments and complimentary green fees.
- Free access to our gym and pool facilities.
- Career growth opportunities and clear progression pathways.
- Comprehensive on-the-job training to support your development.
- Regular team social events to connect, unwind, and celebrate together.
Breakfast and Afternoon Tea Supervisor employer: Fairmont St Andrews
Contact Detail:
Fairmont St Andrews Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakfast and Afternoon Tea Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Fairmont St. Andrews. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their luxury hospitality experience.
✨Tip Number 2
Practice your service skills! Since this role is all about delivering exceptional guest experiences, think about how you can demonstrate your passion for hospitality during the interview. Maybe even share a story about a time you went above and beyond for a guest!
✨Tip Number 3
Show off your leadership chops! As a Breakfast & Afternoon Tea Supervisor, you'll need to motivate and inspire your team. Be ready to discuss your previous experiences in managing teams and how you’ve fostered a positive working environment in fast-paced settings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Fairmont family and ready to contribute to their world-class dining experiences.
We think you need these skills to ace Breakfast and Afternoon Tea Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm and commitment to providing exceptional guest service, especially in a luxury setting like ours.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your relevant experience!
Be Professional Yet Personable: While we appreciate professionalism, we also value personality! Use a friendly tone in your application to convey your approachability and ability to connect with guests and team members alike. Remember, we’re all about creating memorable experiences!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly and can start the process of getting to know you better!
How to prepare for a job interview at Fairmont St Andrews
✨Know the Venue Inside Out
Before your interview, take some time to research Fairmont St. Andrews and its dining offerings. Familiarise yourself with their menus, service style, and overall guest experience. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Breakfast & Afternoon Tea Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and trained staff. Highlight how you’ve handled challenges and maintained high service standards, as this will demonstrate your capability to thrive in a fast-paced environment.
✨Anticipate Guest Needs
During the interview, be ready to discuss how you would anticipate and respond to guest needs. Think of specific scenarios where you went above and beyond for guests in previous roles. This will showcase your commitment to providing exceptional service, which is crucial in a luxury setting.
✨Emphasise Team Morale and Engagement
Fairmont values a positive working environment, so be prepared to talk about how you foster team morale. Share your ideas on team-building activities or how you’ve contributed to a culture of continuous improvement in past positions. This will align with their focus on colleague engagement and support.